Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,225 Reviews)
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Great product
on June 1, 2025
Posted by: Doc Rodas
from Orlando
Expertise:Intermediate
Great product, outstanding support team and customer service
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this phone
on June 1, 2025
Posted by: Karmasgirl
[This review was collected as part of a promotion.] I have the Galaxy 25 Uktra with the Galaxy AI and I have to admit its pretty impressive. I still dont know a large degree of what this phone is capable of. It does have a bit of a learning curve and alot to remember to get itbtondo the amazing stuff but once you do , at least for me it totally been worth it. Im also impressed woth all the health features that you get if you connect the Samsung watch to it. Which is extremely helpful for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about it
on June 1, 2025
Posted by: Merruiz0559
[This review was collected as part of a promotion.] Love everything about my samsung I've stuck with samsung for many years now wouldn't change to another brand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone EVER!
on June 1, 2025
Posted by: Dani92
[This review was collected as part of a promotion.] I've always loved the Galaxy phones. I haven't owned a Ultra since the s20, but this S25 ultra is the best! The AI stuff is crazy and overall the phone runs super smooth. I love the S-pen, I don't use it much...yet. anyways the battery life is great. Overall all the customizing you can you on the phone to make it your own is what I enjoy the most. I would definitely recommend getting an s25 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy transfer / upgrade from the 24+
on June 1, 2025
Posted by: TMichaelis
[This review was collected as part of a promotion.] We changed cell service providers & upgraded both of our phones from the 24 + to the 25 Ultra. We have been very pleased with how the 25 Ultra has been still easy to operate along with the upgraded features. Also the service reception has been great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Only 1 complaint
on June 1, 2025
Posted by: Bscorpio73
[This review was collected as part of a promotion.] The biometric fingerprint stopped working within forty eight hours of me having the phone. I absolutely love the phone either way.
Value
5
Written by a customer while visiting Samsung US
Posted by: Speak
Verified Purchase:Yes
When they call me, my phone's speaker sounds very bad.
Response from Samsung USBy R&R Team, June 2, 2025
Hey Speak, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone calls are to you every day, and we would love to help you resolve this frustration. We have provided a link to a troubleshooting guide to assist you with the speaker of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy ever
on June 1, 2025
Posted by: Tabathag53
[This review was collected as part of a promotion.] I have had a lot of sun same phones but this fossil is the best.If the hands down has the best camera on any phone i've ever seen. The Galaxy AI features are wonderful. Who wouldn't want this phone. Everyone needs to be samsung.Babies like me.
Value
5
Written by a customer while visiting Samsung US