Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,019 Reviews)
Rating breakdown 20,019 reviews
5 Stars
17,194
4 Stars
2,168
3 Stars
383
2 Stars
123
1 Star
151
86%of customers recommend this product.
(
1,026 out of
1,196)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Skater8
from Detroit Michigan
Expertise:Intermediate
Verified Purchase:Yes
I've had the samsung s series cellphones for years. I had good success with them. I've never had the samsung ultra series. The phone has a premium feel. The phone screen has a premium feel. The photo taken so far are excellent! I'm still learning about the phone. Its been a great experience so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Victor
Verified Purchase:Yes
It was a cell phone that I gave my wife for her birthday, and I was fascinated.
Written by a customer while visiting Samsung US
Posted by: Lyenokio
Verified Purchase:Yes
Beautiful phone with lots of features I haven’t quite figured out how to use but it is nice!
Written by a customer while visiting Samsung US
Posted by: Mohammad
Verified Purchase:Yes
The Galaxy S25 Ultra delivers outstanding performance and features. I did notice a small scratch on the back of the phone and found the battery life to be slightly lower than expected for a full day of use. While I was hoping for a bit more compensation, the $85 discount was still appreciated. Overall, it's a fantastic device, and I'm happy with the purchase despite these minor issues.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: LA88
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone. Hope the next version will be lighter and thinner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Heather
Expertise:Intermediate
Verified Purchase:Yes
I switched to this phone as I ran out of internal storage on my S24 Ultra and was able to get a better deal on the S25 with more memory than I would have on an s24. It is the same phone, there really are no differences in how it performs, how it feels, or how it works. But the camera is definitely not as good. I'm happy with the memory and the phone, but it isn't worth 'upgrading' from the previous generation unless your phone is broken.
Written by a customer while visiting Samsung US
Posted by: Karina
from Houston TX
Expertise:Intermediate
Verified Purchase:Yes
I think the phone is excellent, but the fact that the S Pen doesn't have Bluetooth is a step backward for the device. Also, the battery life isn't as good as new phones usually are. It's strange, but I think my S23 Ultra is at the same level as the S25 Ultra, which I find incredible.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, January 12, 2026
Hi there Karina, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared links to articles to help you maximize the battery life of your device. Lastly, we have shared a link to the Samsung Support Team to assist you further with questions, or if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: rwatki50
from Baton Rouge, LA
Expertise:Intermediate
Verified Purchase:Yes
I went from an old S8 to the new S25 and obviously the build quality, performance, size, memory, features, and battery life on the S25 are far beyond those of the S8. I'm glad I was able to get a great deal so that I could upgrade. It was a good decision.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 16, 2026
Hey Rwatki50, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the upgrade to your new device, and finding so many amazing features and uses for your new device. We have provided links to resources to help you fully explore your new device, align the settings to your preferences, and answer any questions that may come up as you continue your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US