Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,800 Reviews)
Open Ratings Snapshot
Rating breakdown 19,800 reviews
5 Stars
17,051
4 Stars
2,142
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product. 
(
920 out of 1,065
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Worth Every Penny
on January 14, 2026
Posted by: Crystal
Verified Purchase:Yes
​Just got the Galaxy S25 Ultra 512GB and I'm blown away. The camera zoom is still king, and the AI features (like the live translation and photo editing) are actually useful in daily life, not just gimmicks. The 512GB storage gives me total peace of mind for my 4K recordings. It feels premium, the screen is stunning, and the battery life is a beast. Highly recommend if you want the best of the best!
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Crystal, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and finding Galaxy AI helpful for a range of tasks every day. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade
on January 14, 2026
Posted by: Will
from California
Expertise:Intermediate
Verified Purchase:Yes
Its definitely an upgrade from the S21 Ultra. The phone definitely has an overkill amount of storage with the 1tb model but i wanted to treat myself as I intend to stick with the phone for a couple of years. The ram speed is amazing to opening apps and multiple tabs to easily switch back with no delay. The built in pen is a nice feature to highlight photos and do some drawings. The last thing the camera quality is amazing especially taking pictures from monitors the picture stays pretty clean.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Will, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your upgrade from your previous device, and that you are finding so many amazing uses for your phone every day. We have provided a link to the Samsung Support Team to offer their expertise if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on January 14, 2026
Posted by: Heather
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The phone is great. Upgraded from a S23 Ultra. Love the flat screen compared tonthe curved screen on the S23 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Heather, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying the upgrade from your previous device to this new one, and that you are a fan of the flat display design. We have provided links to resources to assist you in exploring additional capabilities of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I ever had
on January 14, 2026
Posted by: Dukwjay
from Williamstown, NJ
Expertise:Intermediate
Verified Purchase:Yes
Great upgrade from old phone. So easy to use and transfer apps and files. Well worth the great price!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hey Dukwjay, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are happy with the upgrade to your new device, and that the data transfer and setup were so easy. We have provided links to resources to help you explore the capabilities of your device, align the settings to your preferences, and answer any questions that arise along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on January 14, 2026
Posted by: Eric M
Verified Purchase:Yes
I come from the Xperia line most recently. Good Lock makes the UI feel like the old jail broken phones
Bit of a pain to dial in but once you're there this is very slick.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 14, 2026
Posted by: Ibrahim RECIOUI
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra feels like the ultimate Android flagship. It combines raw performance with smart AI tools, a stunning display, and a versatile camera system. If you want a phone that does everything at the highest level, this is it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 15, 2026
Hey Ibrahim Recioui, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are finding this device to be such the ultimate flagship, and that you are enjoying the addition of Galaxy AI, and enhanced display quality. We would love nothing more than to hear from you again in the future any time you have questions, or additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on January 14, 2026
Posted by: Anonymous
Verified Purchase:Yes
Excellent camera, fast procesor, slimer and ligther
Response from Samsung USBy R&R Team, January 15, 2026
Hi Miguel Rodriguez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the processing speed, design, and camera to be so excellent on your device. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Phone
on January 14, 2026
Posted by: Kevin
Expertise:Expert
Verified Purchase:Yes
Great all the great features that makes it a great purchase
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the amazing features and capabilities of your new device. We would love to hear from you again in the future if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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