Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,800 Reviews)
Open Ratings Snapshot
Rating breakdown 19,800 reviews
5 Stars
17,051
4 Stars
2,142
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product. 
(
920 out of 1,065
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Galaxy S25 Utra 1tb phone a great device
on January 13, 2026
Posted by: Dennis
from Northeast Boston Ma
Expertise:Expert
Verified Purchase:Yes
Galaxy S25 ultra is amazing with its many features beautiful design, feels great in hand, great battery, fantastic screen. I am photographer and they say the best camera is the one you have on you. I find myself shooting more with my S25 ultra's excellent camera. Samsung's AI Assist Is really good. I am really enjoying the galaxy S25 ultra Phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hello there Dennis, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you are enjoying using the camera on your device to capture amazing photos and videos. We have shared a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad experience
on January 14, 2026
Posted by: Farrik
Verified Purchase:Yes
To be honest, it's uncomfortable to use at all. The battery is dying quickly. This is not the Samsung I was once in love with.
Response from Samsung USBy R&R Team, January 14, 2026
Hey Farrik, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and wanting to have the best possible experience with your phone. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if you continue to experience this matter with the battery of your device, or you have questions about options for smaller devices available. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Samsung Galaxy is still the best
on January 14, 2026
Posted by: Eddie C
from Edwards, CA
Expertise:Intermediate
Verified Purchase:Yes
I've been a Galaxy user ever since the S10 and Samsung keeps knocking it out of the park. The only thing I wish they would have kept was the expandable memory. Being able to suppliment my memory with an micro-SD card and not have to pay a subscription of some kind was amazing on the S-10. Other than that, I have no issues and I will continue to buy Samsung!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hey Eddie C, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the overall usage and features of your device. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
No Issues. Wonderful Device.
on January 14, 2026
Posted by: Anonymous
from Orlando,Florida
Expertise:Expert
Verified Purchase:Yes
No Problem With Device, Im Very Happy With My New Device.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hello MelSanchez9290, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your new device. We have provided a link to the complete manual for your device to help you maximize your experience, and discover the full capabilities of your device. We have also provided a link to the Samsung Support Team to assist you further if any questions come up as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Lightweight
on January 14, 2026
Posted by: Conde28
from Hubbard, OR
Expertise:Intermediate
Verified Purchase:Yes
I really am enjoying the lightweight this phone is. It's great! I also feel like it's smaller than my 22 ultra. This phones are amazing they are meant to last. One thing my husband isn't really happy about is the clicking sounds the phone makes when turning volume up or down.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Conde28, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the lightweight design and feel of your device, and that it feels durable for prolonged usage. We have provided a link to the complete manual for your device to help you with additional settings and capabilities of your device. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bottom camera lens cracked easily
on January 14, 2026
Posted by: Noah S
from Wisconsin
Verified Purchase:Yes
Unfortunately my phone slipped out of my lap a few days after i got it, before my case had come in, about 3 feet. The bottom camera lens has a crack in it from that, thankfully not visible when taking photos. Still, disappointed since my previous samsung phones never had issues when they were dropped from much greater distances/on rough surfaces. I understand that you have to balance durability and clarity but it is just frustrating that it cracked so easily. Other than that, being my first flagship phone it has been a nice upgrade from an s21+.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 14, 2026
Hi there Noah S, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are not experiencing interruption in your photos and videos with your experience, and that you are pleased overall with the usage of your phone. We have provided a link to the Samsung Support Team if you are ever interested in repair options available for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelente
on January 14, 2026
Posted by: Al Garay
from Florida
Expertise:Expert
Verified Purchase:Yes
Muy bueno
Excelente dispositivo
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
New Phone bit heavier than thought
on January 14, 2026
Posted by: DWRR
Verified Purchase:Yes
I like the phone, bit heaver than I thought and only reason I give this phone a 4 star
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 14, 2026
Hi DWRR, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with capabilities of your device. We appreciate you sharing your thoughts about the weight of your device, and we do have options that are smaller including the Galaxy S25+ and Galaxy S25. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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