Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,800 Reviews)
Open Ratings Snapshot
Rating breakdown 19,800 reviews
5 Stars
17,051
4 Stars
2,142
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product. 
(
920 out of 1,065
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Upgrade from S22 Ultra to S25Ultra was worth it.
on January 12, 2026
Posted by: TimM
Verified Purchase:Yes
I love the new S25 Ultra. The better battery life, and expanded functionality, with better display and photography as well.
Response from Samsung USBy R&R Team, January 13, 2026
Hi there TimM, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the longer battery life, enhanced capabilities, and display quality of your device. We would love to hear from you again any time you have questions, or additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 12, 2026
Posted by: Nomi
from Ny
Expertise:Expert
Verified Purchase:Yes
S25 ultra is great phone. Awesome screen and camera. All day long battery
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hey Nomi, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. we are happy to hear that you are finding this device to be so great, especially the camera and display. We have provided a link to the full manual for your device to assist you with exploring additional capabilities, like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone is awesome
on January 12, 2026
Posted by: Carrie Kanthack
from Kingman Arizona
Expertise:Intermediate
Verified Purchase:Yes
The phone is about a quarter bigger than my phon. it is sleek beautiful has a lot of capacity kind of Spendy but I don't get phones as often my husband does so well worth it and I love that it transfers the information/apps from my old android phone to this new phone automatically. Such a time saver. Still have not found all the awesome features that it says it does but I'm sure I will. LOVE IT.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 13, 2026
Hi there Carrie Kanthack, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the upgrade to your new device, and that you are finding it beautiful and easy to set up. We have provided a link to the complete manual for your device to help you with your exploration of all of the capabilities available on your phone. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's easy and a No-Brainer
on January 12, 2026
Posted by: Michael
Verified Purchase:Yes
If you already own a Samsung phone upgrading will be easy! I'm enjoying it and the upgrades a not difficult to manage. I Like it and I'm glad i purchased it!
Response from Samsung USBy R&R Team, January 13, 2026
Hey Michael, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with your upgrade to this device. We have provided a link to the full manual for your device to help you discover all of the amazing features of your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on January 12, 2026
Posted by: Anonymous
from Auburn hills mi
Expertise:Intermediate
Verified Purchase:Yes
Its absolutely amazing i wouldnt get another device
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey Austin Peterson, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be an amazing addition to your life every day, and that you couldn't see yourself using anything else. We have provided links to resources tohelp you with additional features like Galaxy AI, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade from pixel
on January 12, 2026
Posted by: Anonymous
from Las vegas,nv
Expertise:Expert
Verified Purchase:Yes
As a user of the Samsung galaxy phones most my life i made thr switch to pixel because I was offered a free phone but after using for almost a year I was regretting my decision. So when I got the opportunity to get back into the galaxy family I jumped on the s25 ultra and have never been happier
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hello Felipe Marroquin, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are loving the usage and capabilities of your new device. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New G25 Ultra
on January 12, 2026
Posted by: Andrew
from Rochester NY
Verified Purchase:Yes
I had to get a new phone quickly, as I dropped my 4 flip & the screen was going black.
I was able to get a great deal on samsung.com ordered it off my other phone very carefully & and had my phone within 2 days!!! Loving the new technology and all the memory that I got free
Thanks samsung.com for a great deal!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey Andrew, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have found the whole process from purchase, setup, and inital usage to be so amazing. We have shared links to resources to help you explore your new device fully, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
amazing performance, great visual
on January 13, 2026
Posted by: Goombash
from Miami, FL
Expertise:Intermediate
Verified Purchase:Yes
really nice phone - esp compared to my previous S20+
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 13, 2026
Hi there Goombash, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your new device. We have provided links to resources to help you with additional features of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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