Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,801 Reviews)
Open Ratings Snapshot
Rating breakdown 19,801 reviews
5 Stars
17,052
4 Stars
2,142
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product. 
(
921 out of 1,066
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3 out of 5
3
Not impressed
on January 2, 2026
Posted by: Milan
from Miami, FL
Expertise:Intermediate
Verified Purchase:Yes
Camera isn't as great as advertised. Battery doesn't last too long when playing arcade games.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 5, 2026
Hi Milan, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love to help you maximize your experience with your device and troubleshoot any frustrations you are experiencing. We have provided links to an article to help you with the different camera settings and features, as well as troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Online purchase
on January 4, 2026
Posted by: Konnor
Verified Purchase:Yes
The trade-in program was easy and the return shipment was smooth.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Overly Edited Camera
on January 4, 2026
Posted by: Tom1
The 1 terabyte of storage space is extremely useful and the stylus inside the phone is very neat to use too. The screen is very high quality and allows for very crisp video viewing online. However, I do not recommend this phone to anyone. The advertising for the camera is completely false. Low quality "AI" post-processing is applied to all photos making all photos and videos very low quality. Every photo and video looks overly smoothed. Skin has no detail. The post-processing is so bad that even the shape of eyes gets messed up. This is all after turning intelligent optimization to minimum in an attempt to make the photos look less edited. If you value high-quality photos and videos do not purchase this phone.
Response from Samsung USBy R&R Team, January 5, 2026
Hi Tom1, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not operating as expected. We have provided a link to an article to help you with the different setting and feature options available for your camera to help you capture the photos and videos you are seeking. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Device very
on January 5, 2026
Posted by: Kirill
from Jacksonville, FL
Expertise:Expert
Verified Purchase:Yes
Was a great price, looks solid, very happy with this purchase
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 5, 2026
Posted by: LaziestPizzaDough
from McAllen, Texas
Expertise:Intermediate
Verified Purchase:Yes
Pretty awesome phone i am so happy with this phone and hope for it to stay good for me
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey LaziestPizzaDough, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how happy you are with your device. We would love to hear from you again in the future any time you have questions or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 5, 2026
Posted by: Shannon
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I love this phone, it does everything , its easy to use, nice large screen, its like having a computer, phone, personal assistant and robot in one!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hi Shannon, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love your device, and that you are enjoying the appearance, and powerhouse capabilities of your device. We hope you'll reach out to us again in the future if you ever have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sometimes a phone is just a phone
on January 5, 2026
Posted by: Nannys Sad S9
from Grove, OK 74344
Expertise:Intermediate
Battery seems to stay up pretty well usually have to plug it in while driving, pod cast while driving.
The camera is pretty good, I'm not sure i would ever use all that it does. Some things are like bragging rights yet not totally useful.. the display is amazing, performance it seems too keep up, although like anything else it's not perfect. My biggest complaint is the NO BLUETOOTH S PEN! Totally disappoints me. Storage is storage, is you pay you can have it, if not you can suffer through.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 6, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features you enjoy using with your device, and that you are finding it reliable for battery life and phone calls. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the full manual for your device to help you with additional features and aligning the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions, or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent performance
on January 6, 2026
Posted by: Richard
Expertise:Intermediate
Verified Purchase:Yes
I have been a Samsung phone owner for the last ten years. I recently purchased a S25 Ultra and it has excellent battery life and performance.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hey there Richard, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with your new device, and finding the battery life and processing power to be enhanced from your previous device. We have shared a link to the complete manual to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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