Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,060 Reviews)
Open Ratings Snapshot
Rating breakdown 20,060 reviews
5 Stars
17,223
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product. 
(
1,053 out of 1,224
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Super
on December 17, 2025
Posted by: EVAN
from Warmer robins, Ga
Verified Purchase:Yes
Good, the switching to this new phone was seamless, and the picture quality it the best
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 18, 2025
Hi Evan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding the inital setup and usage of your device to be a seamless and enjoyable experience. We have provided a link to the complete manual for your device to help you discover the full capabilities of your device and best align the setting sto your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid product
on December 17, 2025
Posted by: JLIU
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the S24 Ultra. This phone represents a significant improvement, meeting all my requirements. It is much more comfortable to hold than the S24.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 18, 2025
Hey JLIU, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and finding it a good upgrade from your previous device. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery don't last long
on December 19, 2025
Posted by: Armydoc37
Verified Purchase:Yes
My battery don't last as long as my s23ultra, I added all my apps without transferring from my s23ultra to make sure had no issues. I had to restart this one a few times as well since I got it.
Response from Samsung USBy R&R Team, December 22, 2025
Hi there Armydoc37, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided links to a few troubleshooting guides to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Transferred Exactly as I left it.
on December 19, 2025
Posted by: Adam
from Chico, California
Expertise:Intermediate
Verified Purchase:Yes
I just really appreciate that everything is as I left it on my old phone.
Including attaching to my older 2019 samsung smart watch without issue.
And I can doodle on it with the stylus and Penup. It's not bad.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfection
on December 20, 2025
Posted by: Brandonhatty
from Michigan
Expertise:Expert
Verified Purchase:Yes
As expected, the ultra is amazing. Beautiful display and One UI has quietly become the best android skin. Dependable and feature rich.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on December 21, 2025
Posted by: Jonathan
from Bridgeport CT
Expertise:Intermediate
Verified Purchase:Yes
Excellent device great job samsung, this phone was everything i anticipated and so much more lookinh forward to see what features comes on the s26 ultra
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The s25 ultra is a solid phone all-around
on December 22, 2025
Posted by: Austin
Expertise:Intermediate
Verified Purchase:Yes
After some time with this phone ill say this is a pretty dang good phone only things that i have noticed is that my battery life seams a little low. Another thing i did notice it that if you turn on certian setting with the camera the photos come out looking softened didgitally and that part i am not the happiest about as a photographer. But those aside i love how the phone feels and operates.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey Austin, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, and that you are discovering the ways to best align the settings to your usage preferences. We have provided links to articles to help you maximize the battery life of your device, best capture photos and videos with the different settings, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Simply a good phone.
on December 24, 2025
Posted by: Modrell
from Kenai, Alaska
Expertise:Expert
Verified Purchase:Yes
I have not been let down by a Samsung phone so far. I usually get the flagship phone and upgrade every few years.
High quality processor, camera, memory.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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