Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(19,805 Reviews)
Rating breakdown 19,805 reviews
5 Stars
17,055
4 Stars
2,143
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product.
(
923 out of
1,068)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Meech
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
This phone is a beast ive been using the galaxy phones since the earlier note series and ill never switch. If ur looking at this phone, u will not be dissapointed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Himanshu Kumar
Expertise:Intermediate
Verified Purchase:Yes
I booked the device at its launch by trading in my s23 ultra. So far this has been great. If the battery usage could be further optimized then it will be great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Juan
Verified Purchase:Yes
The touch is a bit confusing, and de face recognition works from time to time.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Johnyk
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
This is the best phone in 2025. It has the best display, camera, and design. I highly recommend it to anyone who wants the best phone that can do everything. I really enjoy it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Raymond
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Always loved Samsung, Galaxy S25 Ultra is no different ,outstanding quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jeff
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
Great product! Iam happy with this phone. It is a very fast and powerful phone
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Trav w
from Arizona
Verified Purchase:Yes
Great phone. Only thing is in comes in Japanese when going in different apps
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Posted by: Samsung S25 ultra
from San Diego
Expertise:Expert
Verified Purchase:Yes
I always have Samsung, thie time I received defected device, s pen doesn't get connected, Samsung account keep stopping, I didn't have time to return it and now I have to put some time to fix it, they don't have locations, they are through another party.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are not experiencing the full functionality of your device. We have provided links to an article to help you with the S Pen at your conveience. We have also shared a link to the Samsung Support Team to assist you with the Samsung account youmention, and any additional frustrations you may be experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US