Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(19,805 Reviews)
Rating breakdown 19,805 reviews
5 Stars
17,055
4 Stars
2,143
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product.
(
923 out of
1,068)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Anonymous
from Champaign Illinois
Expertise:Expert
Verified Purchase:Yes
I love it a lot. Very nice phone especially camera and speed super fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey Xie ren, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding it's capabilities so superior and enjoyable to use. We have shared a link to the Samsung Support Team for your convenience. They can assist you if any questions arise during your usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: LeRoy
from Davenport iowa
Expertise:Intermediate
Verified Purchase:Yes
I really enjoy some of the features that the new Galaxy S25 ultra has plus I like the 1 TB storage. So that's why I got unlimited storage. However, the only thing I don't like about it is the stylist. The pin, it doesn't take pictures on this particular. Software doesn't take pictures like steel pictures. Where you want to take it of your family or something, you press the. Button and a take picture. But other than that, I mean, it's a good phone. Thank you.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey LeRoy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the usage of your new device. We understand how important being able to capture those special moments with your family are to you, and we have provided a link to the complete manual to assist you. This document highlights the hand gestures and voice commands you can use to replace this feature with the S Pen. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Christopher
Expertise:Intermediate
Verified Purchase:Yes
Seems to be faster and better Bluetooth connection than the S24 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, December 23, 2025
Hey Christopher, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear you are happy with the enhanced speed and Bluetooth capabilities of your device. We have provided links to resources to help you discover additional features like Galaxy AI, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
only one issue...can no longer take pics w/stylus
on December 23, 2025
Posted by: Kim J
from Lake Elsinore, CA
Expertise:Intermediate
Verified Purchase:Yes
I can no longer take pictures with the stylus button. I'll be honest, it's the real reason I kept buying the Ultra.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S-Pen has been downgraded, along with battery life
on December 23, 2025
Posted by: CeeVee
from Boston
Expertise:Expert
Verified Purchase:Yes
Display is Great, Battery life is bad. Phone feels heavy compared to previous models. Worst part is the updated S-Pen. Cannot use it to control camera anymore, which was a super useful feature of S-Pen. All these downgrades came with a price bump.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hello CeeVee, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know upgrading to a new device can come with a bit of frustration as you adjust to the updated features, and feel in your hand. This device has been designed to be lighter and thinner than previous generations with the Galaxy S25 Ultra weighing 218 grams while the previous Galaxy S24 Ultra weighs 233 grams. This device has also been designed with the intelligent battery that will maximize after a short period of usage, and allowing the battery to drain down through usage. If this is not your experience, we have provided links to troubleshooting guides to help you maximize the battery life. We have also shared links to an article to help you with the redesigned S Pen features, and to the complete manual for your device to help you with hand gestures and voice commands you can use with the camera of your device. Lastly, we have provided a link to the Samsung Support Team to offer assistance if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Olivier M
from Lakeland, FL
Expertise:Intermediate
Verified Purchase:Yes
Very fast phone and battery life has been great so far. With my previous Fold 4, battery was already nearing empty mid day. With the S25 Ultra, I'm still at 40% in the later afternoon and the phone charges super fast.
No, I would not recommend this to a friend.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: BqFW
from South Carolina, USA
Expertise:Intermediate
Verified Purchase:Yes
It's my first time to purchased online but I am a samsung user. I love this product that I got. I would recommend S25 Ultra to everyone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Noe a
from Kingston illinois
Verified Purchase:Yes
It is as i expected and it's pretty cool and fill my needs to get more room to save my files
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US