Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,807 Reviews)
Open Ratings Snapshot
Rating breakdown 19,807 reviews
5 Stars
17,056
4 Stars
2,143
3 Stars
368
2 Stars
111
1 Star
129
86%of customers recommend this product. 
(
924 out of 1,069
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great camera
on December 15, 2025
Posted by: Cassandra
Expertise:Beginner
Great camera and battery lifespan also storage and performance quality is very good for me
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi Cassandra, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the usage and capabilities of your device and that the storage and processing keep up with your needs during usage. We have shared a link to the Samsung Support Team and complete manual for your device to help you with additional features, and answer any questions if you have them as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on December 15, 2025
Posted by: Jud P
from Detroit, Michigan
Expertise:Expert
Verified Purchase:Yes
Awesome phone smooth transition & setup was easy. Getting setup carrier went smooth too.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hey Jud P, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the setup and usage of your device thus far. We have provided a link to the complete manual to assist you in discovering all of the amazing features of your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buy
on December 15, 2025
Posted by: Stacey
from New Jersey
Verified Purchase:Yes
I am so glad I upgraded my phone. I love the phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Stacey, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so happy with your upgrade, and that you love using your phone every day. We have provided a link to the complete manual to help you discover additional features and integrate them in to your usage. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect work tool
on December 16, 2025
Posted by: Jageralde
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a perfect work tool because it combines power, productivity, and portability in one device. Its large, high-quality display makes multitasking easy, while fast performance allows users to handle emails, documents, video calls, and creative tasks smoothly. With advanced security features, long battery life, and support for professional apps, the Galaxy S25 Ultra enables efficient work anytime and anywhere, reducing the need for multiple devices
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hi Jageralde, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding so many amazing features of your device, and loving the design for all of your personal and professional needs. We would love to hear from you again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25 ultra
on December 16, 2025
Posted by: Kunle
from Indiana
Expertise:Expert
Verified Purchase:Yes
This phone's got everything I need! 🔥 Performance is seriously top-notch!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hi Kunle, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the amazing features of your device, and that you are finding it to so perfectly align to your needs. Please, don't hesitate to reach out to us again in the future with any questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
🤩
on December 16, 2025
Posted by: Ashley G
from Weslaco Tx
Verified Purchase:Yes
Great phone, so glad i upgraded! Ive had since November and it hasn't given me any issues what so ever :) definitely recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey there Ashley G, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the upgraded features and capabilities of your new device. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra is good 👍
on December 16, 2025
Posted by: AntiApple User
from None of your business
Expertise:Intermediate
Verified Purchase:Yes
It's a big upgrade from my S10. Big as in physical phone size (its a thicc boi), as well as camera, which was almost the sole reason for my upgrade. For me, it was worth it.
I probably should have just bought a camera to be honest, but phones are just too darn convenient for a camera.
Hope this super helpful and informative review helps people!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased withthe enhanced features and capabilities of your upgraded device. We have provided links to resources to help you discover additional features, align the settings to your preferences, and answer any questions that may come up along theway. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Why have inever purchased direct before
on December 19, 2025
Posted by: Hipstersquirl
from Phoenix az
Expertise:Intermediate
Verified Purchase:Yes
Just a great experience all around. Ive always been a samsung phone user, finally deciding to upgrade from my 22 to the 25 with 1 T of storage. One of the best decisions I made all year love the phone and love the trade in process. Super easy. Highly recommend going direct if you are in the market for a new phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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