Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,060 Reviews)
Rating breakdown 20,060 reviews
5 Stars
17,223
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,053 out of
1,224)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Jane
from idaho
Expertise:Intermediate
Verified Purchase:Yes
I love this phone, it is easy to use and fast with great cameras. It also comes with interpreter which does fast translating with your voice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Jane, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and that you are finding so many features that help you in capturing your amazing moments, and communicate with people around you with ease. We have shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Flappymamba
from York, ME
Expertise:Intermediate
Verified Purchase:Yes
Never seen a device so updated and love, The way it works, only have one problem that it discharge to fast
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on December 15, 2025
Posted by: yeschef
[This review was collected as part of a promotion.] I moved on to the Galaxy S25 Ultra recently and I am impressed. I knew I was buying a high-end, but the experience has exceeded my expectations. What surprised me the most is the integration of AI into everyday use; it makes everything faster and smoother, from retouching a photo to organizing my schedule. You can tell that the software and hardware are finally working as one. Excellent team, worth every penny of the investment.
Value
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi there Yeschef, we appreciate you sharing your feedback on your Ssamsung Galaxy S25 Ultra. We love hearing how impressed you have been with the amazing enhancements and capabilities of your device, and that you are loving the integration of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features and products overall
on December 15, 2025
Posted by: Coke
from Florida
I have been a consistent user of the S25 Ultra since its launch. As a small business owner, I find this device to be exceptionally advantageous, particularly due to the S Pen and its comprehensive functionalities. It enables me to efficiently capture, edit, and disseminate images to colleagues and clients. This device is outstanding and perfectly aligns with my professional requirements. Furthermore, its seamless integration with my Samsung tablet is a feature I highly value. The device's performance is commendable, and both the camera and storage capabilities are well-suited for my professional activities. The battery life consistently lasts throughout the day, and I have not encountered any issues with battery drainage. The display is vibrant, colorful, and offers appropriate brightness levels for various environments, which, combined with dark mode, provides a comfortable viewing experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hi Coke, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how perfect for your professional needs this device is, and how amazing the features are during usage. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Irving tx
Expertise:Beginner
Verified Purchase:Yes
Enjoying S25 ultra..real good experience. Photos are really good
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey Ameer, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the enhanced features and usage of your device, especially the camera. We have provided a link to the complete manual to help you enhance your experience with your camera, like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: bushman501
from Bayonne, NJ
Expertise:Expert
Verified Purchase:Yes
Excellent phone, probably the best I've owned, but it ain't cheap. Needed a big screen due to age and multiple app utilization. I use for banking, trading, shopping, paying bills & sometimes playing games. Upgraded because the screen on my previous, Samsung, S10+, cracked & was acting up. bought using the No Interest Samsung financing plan.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Bushman501, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device excellent for your usage, enjoying the large display size, and processing power of your phone. We would love to hear form you again any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Claire
from New York
Expertise:Intermediate
Verified Purchase:Yes
I am disappointed. I am missing the Note/Ultra series with Bluetooth S pen.
1/ NO Bluetooth on Spen
It is a BIG mistake to remove the Bluetooth on Spen, I cannot use Spen to do photo shooting and presentation now.
I believe it is the main selling points on Note/Ultra series, I am totally disappointed that Samsung remove this function, the Spen is just a pen now to take note and draw picture, I don’t think customer need to pay the extra money to buy Ultra, they can choose the cheaper version such as S25FE, S25 or S25 plus.
Please add back the Bluetooth Spen on S25 Ultra, at least please update the system and allow customer to connect another Bluetooth Spen if they want.
2/ AOD customization and lockscreen display
The update have moved app notification icons to the top left corner which is tiny and not eye catching, please allow user to select how to show the app notification icons, for example, under the clock or at top left corner.
I don’t want to show app notification cards under clock when it is too big.
Meantime, I always love the function that we can customize my AOD on previous phone such as Note 20, S22 ultra, I can set up different image/style/clock/notification on AOD and lockscreen separately which is useful.
but now it seems a step back when Samsung take out the customization on AOD.
1/ NO Bluetooth on Spen
It is a BIG mistake to remove the Bluetooth on Spen, I cannot use Spen to do photo shooting and presentation now.
I believe it is the main selling points on Note/Ultra series, I am totally disappointed that Samsung remove this function, the Spen is just a pen now to take note and draw picture, I don’t think customer need to pay the extra money to buy Ultra, they can choose the cheaper version such as S25FE, S25 or S25 plus.
Please add back the Bluetooth Spen on S25 Ultra, at least please update the system and allow customer to connect another Bluetooth Spen if they want.
2/ AOD customization and lockscreen display
The update have moved app notification icons to the top left corner which is tiny and not eye catching, please allow user to select how to show the app notification icons, for example, under the clock or at top left corner.
I don’t want to show app notification cards under clock when it is too big.
Meantime, I always love the function that we can customize my AOD on previous phone such as Note 20, S22 ultra, I can set up different image/style/clock/notification on AOD and lockscreen separately which is useful.
but now it seems a step back when Samsung take out the customization on AOD.
Also, I download the Good Lock apps and see if I can customize my AOD but nothing change, please add back the customization AOD on next system update, or at least update the function in Good Lock.
I hope the developers and support team can hear our opinions, thanks.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 18, 2025
Hello Claire, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the complete manual to help you with all options to customize your device, and align the settings to your preferences. We have lastly shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Matt
Verified Purchase:Yes
Great phone. My wife loves the camera! Display is great and has the stylist pen which is great.
Written by a customer while visiting Samsung US