Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,060 Reviews)
Rating breakdown 20,060 reviews
5 Stars
17,223
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,053 out of
1,224)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
The S25 Ultra is not far behind
on December 6, 2025
Posted by: FlowByte
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra for a while and the truth is that it has left me very surprised. The first thing I noticed was how fast everything goes. The apps open instantly and the games I usually play run without locking, even when I put the graphics to the maximum. The screen also helps a lot because everything looks super sharp and feels very fluid.
It has also been super useful for my studies. The functions of Galaxy AI (Galaxy IA) have saved me several times: I can summarize long texts, organize my notes and transcribe audios without having to do it by hand. That has helped me keep up to date and not waste so much time on repetitive tasks.
The camera is another strong point. The photos come out in great detail and the colors look natural. Even at night it gets pretty good results, and the zoom has surprised me more than once when I want to capture something from afar.
The battery has also given me a very good experience. It lasts me all day even if it combines classes, games, music and networks. And when I need to charge it, fast charging really makes a difference.
Overall, the S25 Ultra became my companion for everything: studying, playing and having fun. It is a complete phone that has not failed me and that has functions that do feel useful in daily life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible
on December 7, 2025
Posted by: Drjones89
[This review was collected as part of a promotion.] So far im pretty impressed with this phone. We havent upgraded in over 4 years, so this has been an amazing improvement. I use it mainly for aocial media and pixtures.
I'm a pretty big sceptic of ai. But this Galaxy AI has me turning the corner. It's been so helpful with some of my everyday tasks.
I'm a pretty big sceptic of ai. But this Galaxy AI has me turning the corner. It's been so helpful with some of my everyday tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all the AI features
on December 7, 2025
Posted by: Toad32
[This review was collected as part of a promotion.] The Galaxy AI is very helpful for figuring things out quickly. I use this phone for work & the Galaxy AI part is helpful for figuring out measurements for cabinets & furniture. I use this phone for YouTube as well to learn new things for my job. I really like this phone & the long battery life &snappy response.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!!!
on December 7, 2025
Posted by: Nickthegreek
[This review was collected as part of a promotion.] This phone is the bees knees. Best phone ever had!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Luving my phone
on December 7, 2025
Posted by: Luvtwoluv
[This review was collected as part of a promotion.] Love everything about this phone but the camera. Not as expects. All these megapixels but still blurry on zoom
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on December 7, 2025
Posted by: Calanne
[This review was collected as part of a promotion.] Absolutely love this new phone! Fits great in my hand. Battery life is fantastic so far. Really like the AI feature...still learning how I can use it to my advantage. I was really torn between this or the flip 7 and so glad I got the Ultra. Screen is by far better and the camera blows all other devices away. Hopefully this one lasts as long as my S20 did!
Value
5
Written by a customer while visiting Samsung US
Posted by: Joey
from Ohio
Expertise:Expert
Verified Purchase:Yes
Great performance and accessibility! Amazing camera! Lives up to every bit of the hype!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi there Joey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the use of your new device, and finding so many enhanced features you love using every day. We have provided a link to the complete manual for your device to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible service compared to old phone.
on December 11, 2025
Posted by: FFWP
Expertise:Intermediate
The camera is the best thing about the phone. Other than that it has terrible service. Its half of what my old phone was .. I constantly have to run a cell booster in places where I had 4g with 3 or 4 bars before. It will show you that you have 4g and 1 bar.. but good luck calling or texting out.. it doesnt even let ya try to call out. I wish I had my old phone back.. I should have bought a good camera instead.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, December 11, 2025
Hello FFWP, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how important the reliable connection of your device to your carrier is to you for your phone calls, messages, and other tasks. We have provided links to a few troubleshooting guides to assist you with the connection. We have also shared a link to the Samsung Support Team if you continue to experience this frustration with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US