Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,040 Reviews)
Rating breakdown 20,040 reviews
5 Stars
17,209
4 Stars
2,173
3 Stars
383
2 Stars
122
1 Star
153
86%of customers recommend this product.
(
1,039 out of
1,209)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Bixby has been very helpful
on November 23, 2025
Posted by: SaltiDawg
[This review was collected as part of a promotion.] Bixby's Galaxy AI is great if your deeply entrenched in the Samsung ecosystem and want the most granular control over your Galaxy phone, watch, and Samsung smart home appliances (via SmartThings).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Phone
on November 23, 2025
Posted by: PrettyJas
[This review was collected as part of a promotion.] I have not had a Samsung phone in almost 10 years and when I say I'm in love with this phone it is giving everything plus more 10/10 recommend this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great!
on November 23, 2025
Posted by: DolkLest
[This review was collected as part of a promotion.] This phone is the perfect size for me. I love having the stylus when I need it. I have only used Galaxy AI for editing pictures but its smooth and fun to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Functional and excellent quality
on November 24, 2025
Posted by: Crizto114
[This review was collected as part of a promotion.] Galaxy AI is an amazing and complete overall AI the functionality.
Works from video and picture to gaming and work, the features on the phone are amazing. Super user-friendly. Overall, it's an amazing and reliable flown with a lot of capabilities and features, signal is perfect everywhere.
Works from video and picture to gaming and work, the features on the phone are amazing. Super user-friendly. Overall, it's an amazing and reliable flown with a lot of capabilities and features, signal is perfect everywhere.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far amazing features, Samsung never fails!
on November 24, 2025
Posted by: Stacs1987
[This review was collected as part of a promotion.] Absolutely love the cameras on the Samsung devices. Zoom features are amazing! Only camera i use while on vacation.
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi Stacs1987, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so hapy to hear how much you are loving the camera quality, and additional features of your new device, and feel it is the only device you need when travelling. We have provided links to resources to help you with additional features like Galaxy AI, best align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Vicky
Expertise:Expert
Verified Purchase:Yes
I have loved the S25 Ultra, looks awesome AI experience. I loved the transformation of this series but when comparing with S23 ultra is more better in battery life and mobile usage.
I'm a little disappointed with removing the S Pen Bluetooth features, which was the coolest thing as a S Pen user.
But other than these, all the other features are incredible. Both have their own pros and cons, but I loved both.
I'm a little disappointed with removing the S Pen Bluetooth features, which was the coolest thing as a S Pen user.
But other than these, all the other features are incredible. Both have their own pros and cons, but I loved both.
Response from Samsung USBy R&R Team, November 25, 2025
Hi there Vicky, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you have loved the new design, lighter feel, and addition of Galaxy AI on your device. We have provided links to articles to help you maximize the battery life, and best use the redesigned features of your S Pen. We have also shared a link to the complete manual for your device to help you with hand gestures and voice commands you can use with your device as well. Lastly, we have shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great pho e
on November 24, 2025
Posted by: CarlosOcaranza
[This review was collected as part of a promotion.] Nice phone work grat i loved .......
Its really good.
Its really good.
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi CarlosOcaranza, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the phone, and finding it so great every day. We have provided a link to the full manual for your device, and to the Samsung Support Team. These resources together can help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great, better than expected, love the camera
on November 24, 2025
Posted by: MrEssnce
[This review was collected as part of a promotion.] Amazing, love the quality, camera, features and overall all great quality built
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi there MrEssnce, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the enhanced features, camera quality, and overall feel of your device in your hand. We have provided links to resources to help you discover additional features, align the settings to your usage, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US