Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,042 Reviews)
Open Ratings Snapshot
Rating breakdown 20,042 reviews
5 Stars
17,210
4 Stars
2,174
3 Stars
383
2 Stars
122
1 Star
153
86%of customers recommend this product. 
(
1,040 out of 1,210
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4 out of 5
4
Product has great features. Pen is great!
on November 19, 2025
Posted by: TommyGuns
[This review was collected as part of a promotion.] Galaxy a I is a great feature on this phone.I really enjoy the processing speed.The pen makes for a very nice smooth transition.I can't wait to see what samsung has planned next
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
An Excellent Phone
on November 19, 2025
Posted by: Mbhubbard89
[This review was collected as part of a promotion.] I got the S25 Ultra in October and have loved it. The phone is fast, responsive, and perfect for streaming. I usually have a video of some sort playing most of the day while working and the screen size is perfect for this. I also enjoy a few games, which the Ultra has no problem running. I also make a lot of use of Galaxy AI to edit photos and operate my phone handsfree while working or cooking, or while trying to wrangle my 14 month old. This has been the best Samsung phone I have owned.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
the best phone I ever have
on November 19, 2025
Posted by: Thunderr84
[This review was collected as part of a promotion.] Galaxy's artificial intelligence is incredible. It's really well done. Integrated with the phone's operating system, it has spectacular options and features that continue to amaze me every day.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
They won't find anything better.
on November 19, 2025
Posted by: Halamadrid15
[This review was collected as part of a promotion.] The galaxy AI of my Samsung S25 Ultra is something that has no competition, it is a tool that I use daily to do everything in my day to day, from organizing meetings to designing business strategies. It is the best acquisition that I have made in a long time, I would not hesitate for a second to buy it. It is the jewel in the crown.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the features
on November 20, 2025
Posted by: Alyce85x4k
[This review was collected as part of a promotion.] Galaxy ai works great. The camera functions are amazing. Love the s-pen features. Excited about soon updates
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Alyce85x4k, thank you for reaching out to us with your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving so many amazing features of your device including the camera and Galaxy AI. We would love to hear from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Highly recommend!
on November 20, 2025
Posted by: Alex
Verified Purchase:Yes
all is good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Alex, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are so pleased with the usage of your device, and finding it all good for your needs. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent device
on November 20, 2025
Posted by: Naiadx
[This review was collected as part of a promotion.] I love my device and use it for most all of my technology needs. The only thing I had to get use to was swiping from the top to swiping from the corner for quick access to some features, but no big deal. Takes great pictures with definition and high pixels. I love the Galaxy AI features for information/ research and improving my productivity.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi there Naiadx, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device so capable of taking care of all of your technology needs every day, and that Galaxy AI has made your usage and searching with your device easier. We have shared a link to the Samsung Support Team for your convenience, if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on November 20, 2025
Posted by: Anonymous
Verified Purchase:Yes
Absolutely love this phone!! I've had several Galaxy phones, the camera on this phone is Amazing!!! Thank you!!!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, November 21, 2025
Hey Becky Brown, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you love this phone, and that you are having so much fun capturing amazing photos and videos with your device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you with any questions that may come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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