Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,058 Reviews)
Rating breakdown 20,058 reviews
5 Stars
17,222
4 Stars
2,177
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,052 out of
1,223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Amazing all around
on November 17, 2025
Posted by: Jennabug
[This review was collected as part of a promotion.] The phone is a powerhouse all around. Simple to use and everyday i find new ways to improve the functionality of the phone. This has an amazing camera especially in low light. Zoom is great but loses a bit of details zoomed all the way but still worth every penny. The pen is an added bonus that I use everyday, whether for notes or games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on November 18, 2025
Posted by: Rabbit
[This review was collected as part of a promotion.] I use my phone for work.So far, it has been very good except for the 3 little bubbles on my screen this is a replacement phone so it's refurbished and wasn't completely new ..
Value
5
Response from Samsung USBy R&R Team, November 18, 2025
Hi there Rabbit, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the capabilities of your device for your work needs. We have provided a link to the Samsung Support Team to assist you if you are interested in discussing options for the bubbles you mention seeing on your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on November 18, 2025
Posted by: SammyGirl
[This review was collected as part of a promotion.] I've always loved Samsung Phone from the Note series and now the S series.
I'm learning more with galaxy AI feature and explore daily.
I love having the Spen and hope Samsung never gets rid of it !
Great Camera !!
I'm learning more with galaxy AI feature and explore daily.
I love having the Spen and hope Samsung never gets rid of it !
Great Camera !!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love that it comes with integrated artificial in
on November 18, 2025
Posted by: Steve1227
[This review was collected as part of a promotion.] I love that it comes with integrated artificial intelligence; it's very easy to accomplish any task
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Steve1227, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the features of Galaxy AI that come with your new device. We have shared a link to the complete manual for your device to help you with additional features, and to best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid and good performer.
on November 18, 2025
Posted by: MorganTheDude
[This review was collected as part of a promotion.] The S25 ultra is a really good and solid phone.
Pros: great screen in both resolution/clarity and brightness(1800 nits), battery life is good enough (see cons to see why not great), 90% DCI-3 color space coverage and Delta-E of .24 in the screen, high refresh rate, real nice design, great cameras, FP sensor is crisp, Gemini intergretation was real nice, and One UI 8 is a pretty great OS.
Cons: No magnets compatibility for the Qi 2 like mag safe, battery in this category could have been better (round 6000 or even 5500 mAh)but not terrible, no Bluetooth on the S-Pen which was one of the best parts that made the s-pen great, no 3.5mm head phone port, photos a little bit to saturated, weird connectivity with Galaxy watch ultra (though not sure if its a one UI 8 issue, S25 issue or a watch ultra issue.)
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line, best of the best
on November 18, 2025
Posted by: TechGuy05
[This review was collected as part of a promotion.] I just owned this device for a week, but it so awesome and fun. It's like fenugreek from a manual phone to a fully intelligent device. Coming from the fruit device, you know what I am talking about, I thought it was going to be hard, but I have just been missing for a long time of such great feature. I just regret i didn't do the change sooner.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey TechGuy05, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know changing operating systems can be confusing at times, and we love hearing that you are having such an amazing inital setup and usage of your new device. We have shared a link to the Samsung Support Team for your convenience. Our team of experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jonathan
Verified Purchase:Yes
The process was easy and simple ..the device is what i was expecting
Written by a customer while visiting Samsung US
Customer Rating
5
Wow can't wait for the 26 lol
on November 18, 2025
Posted by: Impulsewhat
[This review was collected as part of a promotion.] Still an awesome phone the 25 was great till literally the next day hey hey new 26 way better yall.
Value
5
Written by a customer while visiting Samsung US