Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,058 Reviews)
Rating breakdown 20,058 reviews
5 Stars
17,222
4 Stars
2,177
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,052 out of
1,223)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
I love this phone!
on November 8, 2025
Posted by: nurselindalindalinda369
[This review was collected as part of a promotion.] I love this phone! My s25 ultra takes better pictures than my 23 dead. I have the best picture of the harvest Moon I was so surprised at it took a picture like that. The Galaxy AI is so much better and being a nurse, I use my phone a lot to look medical things up. And the AI has been pretty right on! I like that it provides links to its references. I'm really happy with the phone. It's good at blocking things out that I don't want the apps for the most part work right unless you know they have their own glitches. I have a Samsung watch (which I need to get a new one), I have a Samsung curved TV I have a Samsung monitor downstairs, Galaxy earbuds pro 3 & pro 2, so I'm pretty much a Samsung girl. I also have a Samsung Chromebook. SO, love it, love it, love it! If you want to know more about it I could go on...I'm so glad that I have this upgrade from the 23 Ultra, I've pretty much for the last 15 years. compared to another brand of phone, who I shall not name, that operates its own system. My S25 Ultra an excellent adjunct to my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on November 8, 2025
Posted by: Sunny123
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a definitive hardware masterpiece, featuring a refined design, elite performance, and the best display on the market. The core upgrade for this generation is Galaxy AI, which is now deeply integrated into the operating system to act as a powerful layer of assistance. Features like Circle to Search and Live Translate are genuine, immediate productivity boosters that you will quickly rely on every day. While highly impressive, generative AI tools like photo editing are still imperfect, occasionally leaving visible artifacts on complex image manipulations. Ultimately, the S25 Ultra is a polished, top-tier flagship, where the practical AI suite makes an already premium device significantly smarter and more essential.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product need more storage for developers
on November 9, 2025
Posted by: isamantix
[This review was collected as part of a promotion.] the storage is issue still.. i recommend 2GB of storage because it will be more favorable for developers and creators.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive quality!!
on November 10, 2025
Posted by: SpunkyItch
[This review was collected as part of a promotion.] I love the Galaxy AI feature but what I like even more is the quality of the pictures most I don't even have to edit but when I do AI is there to help. Overall it is a great phone I absolutely love it the only thing I would change is I would make it a little bit smaller only because I tend to drop it quite often as it's a little too big for my hands but other than that I cannot complain
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy and productive phone
on November 10, 2025
Posted by: Ramon145
[This review was collected as part of a promotion.] The AI on the Samsung Galaxy S25 Ultra is seriously amazing! It helps me keep track of my class schedule, reminds me about assignments and exams, and keeps me super organized. Plus, it’s been a huge help with my English learning — it corrects my pronunciation, translates words instantly, and even gives me practice exercises to improve my vocabulary. Honestly, it’s like having a smart study buddy in my pocket!
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hey there Ramon145, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing you are having such an amazing experience with your device, and that it is so helpful for keeping track of your schedule, translating, taking care of your school assignments. We would love to hear from you again in the future if you ever have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product feels very premium.
on November 10, 2025
Posted by: Fern122
[This review was collected as part of a promotion.] Galaxy AI is a great tool. I make copies for the elderly at my work, and the Galaxy AI photo editor is great for when my work computer has limited features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The new s25 ultra now you can be the test dummy
on November 10, 2025
Posted by: Darthmatter
[This review was collected as part of a promotion.] I have a s25 ultra when I got the phone I thought it was going to be so Great and all the problems I have with my old phone would go away boy was I wrong it's actually funny because I know that you will not use my review because it doesn't put you in the light the phone I got was not groud breaking it's kinda like when something new comes out like Ai and people go for it and all the promises about it's going to be great but it's not really great it will be great and all the new features will be so helpful and make your life easier well I believe that someday it will but it's not now because it never works well in the beginning and it needs a good ten years to become great and I'm one of the people that needs to write thes reviews so the engineers can get to fixing all the problems with the new tech and make it work like it's saposadly does already but in reality we are that first gen that we always look back on and say remember when we couldn't do that yet and we had to do this or that to make it come true that's what this phone is they should have never released this phone yet the things that were promised just are not true and we are the test subjects that will eventually be great and I don't think we should be paying all this time and effort for some big company just to have us poor people pay huge amounts to fix all the problems so you don't have to spend any money to do it kinda genuis but not cool because we can't afford to be your crutch I work hard to pay for my phone
Value
3
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Darthmatter, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to help our customers troubleshoot any frustration they are experiencing, and work towards the intended functionality. Without knowing what features of your device are not meeting your expectations, we have provided a link to the Samsung Support Team. They can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra!
on November 10, 2025
Posted by: Andres1120
[This review was collected as part of a promotion.] The S25 Ultra provides essential flexibility for my busy life, supporting work and social needs effortlessly. I'm impressed by the deep One UI customization and the stunning 200MP camera. Built-in editing tools like Generative Edit are incredible! The Galaxy AI is phenomenal; its integrated features mean I no longer use external options like ChatGPT.
Value
5
Written by a customer while visiting Samsung US