Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,054 Reviews)
Rating breakdown 20,054 reviews
5 Stars
17,219
4 Stars
2,176
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,049 out of
1,220)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Jorge
from Bergen County, NJ
Expertise:Intermediate
Verified Purchase:Yes
Great phone for great price. Phone works great and has many features I never knew. I am so glad I invested in this phone and I recommend it to others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey Jorge, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that this device so wonderfully aligns to your usage preferences, and needs. We have shared a link ot the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Talal
from New york
Expertise:Expert
Verified Purchase:Yes
Everything went smooth. The buying process and the trade was easy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zedd
Verified Purchase:Yes
#1 phone easy to use. Nice camera and memory. Just don't like the fact I have to lock screen to use my locked folder.
Response from Samsung USBy R&R Team, October 22, 2025
Hi Zedd, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this device so easy to use every day. We have shared a link ot the complete manual for your device to help you best align the settings to your preferences. We have also provided a link to the Samsung Support Team if you hae questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
"The AI King Reigns Supreme: Samsung's S25 Ultra
on October 20, 2025
Posted by: Gamerpro
[This review was collected as part of a promotion.] "The Samsung Galaxy S25 Ultra is not just a phone; it's a statement. This device takes the 'Ultra' concept to its peak, blending elegant hardware refinements with a revolutionary surge in software intelligence.
Powered by the bespoke Snapdragon 8 Elite for Galaxy and running a system deeply integrated with Gemini AI, performance is lightning-fast and incredibly efficient. The groundbreaking AI features—from advanced photo editing to real-time assistance—are genuinely useful and feel like the future of mobile computing.
The camera system is a masterclass in versatility. The new 50MP Ultrawide sensor is a long-overdue and spectacular addition, complementing the powerful 200MP main shooter and excellent zoom capabilities. The results, especially in low light, are consistently stunning.
Holding the S25 Ultra is a premium experience. The titanium body and the slightly adjusted, more ergonomic design with rounded corners are subtle but noticeable upgrades. The expansive, vivid 6.9-inch Dynamic AMOLED display remains arguably the best on the market.
Despite familiar charging speeds, the superb battery endurance easily gets you through the heaviest of days. This is the definitive choice for the power user, the content creator, and anyone who demands the absolute best that the mobile world has to offer.
Powered by the bespoke Snapdragon 8 Elite for Galaxy and running a system deeply integrated with Gemini AI, performance is lightning-fast and incredibly efficient. The groundbreaking AI features—from advanced photo editing to real-time assistance—are genuinely useful and feel like the future of mobile computing.
The camera system is a masterclass in versatility. The new 50MP Ultrawide sensor is a long-overdue and spectacular addition, complementing the powerful 200MP main shooter and excellent zoom capabilities. The results, especially in low light, are consistently stunning.
Holding the S25 Ultra is a premium experience. The titanium body and the slightly adjusted, more ergonomic design with rounded corners are subtle but noticeable upgrades. The expansive, vivid 6.9-inch Dynamic AMOLED display remains arguably the best on the market.
Despite familiar charging speeds, the superb battery endurance easily gets you through the heaviest of days. This is the definitive choice for the power user, the content creator, and anyone who demands the absolute best that the mobile world has to offer.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Gamepro, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to know you are having such an amazing experience with your device. We hope you'll reach out to us again any time you have questions or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
great phoone
on October 20, 2025
Posted by: trentn
from you mom
it was just the best phone Ive had so far over all good cam and strong and good storage
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Trentn, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this is the best phone you've ever had, and that you are so pleased with the camera and storage capacity of your device. We have provided a link to the complete manual for your device to help you discover additional features of your phone. We have also provided a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Extraordinary Super S25 Ultra w/S Pen
on October 20, 2025
Posted by: 4meuwill
[This review was collected as part of a promotion.] The S25 Ultra represents the pinnacle of Samsung's Super device line. This device has proven to be an exceptional investment. Primarily utilized for composing Google reviews, the integrated AI-powered grammar assistance significantly enhances the writing process. Beyond reviews, the Note Assist and AI-driven Audio Eraser functionalities have proven invaluable. For instance, during a recent concert, the Audio Eraser effectively mitigated background noise, ensuring a clear and shareable recording of the performance for friends and family. Its versatile capabilities make it an outstanding device for various applications. The Ultra has exceeded expectations.
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey 4meuwill, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so thrilled with the capabilities and features of your phone for all of your daily needs. We hope you'll reach out to us again any time in the future if you have questions or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
All of best things ultra
on October 21, 2025
Posted by: Anonymous
from Bangladesh
All of the best things to All condition. I love this phone
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, October 23, 2025
Hello there Labib ahammed Enamul, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing that youa re pleased with the usage and capabilities of your device. We have shared a link to the complete manual to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
4
Faster longer battery life easier to connect with
on October 21, 2025
Posted by: Randy
Expertise:Intermediate
Well I switched over from having lgs all my life and I have to admit this phone does some fascinating features I am impressed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Randy, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your change of device. We have provided a link to the full manual for your device to help you explore the capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US