Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(19,805 Reviews)
Rating breakdown 19,805 reviews
5 Stars
17,055
4 Stars
2,143
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product.
(
923 out of
1,068)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Removed blue tooth capability from the S-pen :(
on January 2, 2026
Posted by: Jpthac
Verified Purchase:Yes
One of my favorite features in previous S-ultras was the ability to use the pen to take pictures. Samsung has removed this capability from the S25 ultra. Very disappointed!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Jpthac, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have expectations of your device, and the functionality has been changed from your expectations. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Vanessa
Verified Purchase:Yes
I had a s21 fe before this and to be honest I don't see the big difference other than how much it cost
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 15, 2026
Hey Vanessa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know upgrading to a new device can take time to fully explore, and integrate new features in to your usage. We have provided a link to the complete manual for your device to help you with the exploration of the enhanced features including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your phone, as you continue exploring. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: K Dub
Expertise:Intermediate
Verified Purchase:Yes
Upgrades since my S22 Ultra are impressive- flat anti reflective screen, brighter, better AI, WiFi7, etc. I just wish when phones were mirrored that most of my accounts kept the log in info also (could do multi step verification if that is the concern). Great price and value.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on February 26, 2025
Posted by: LoveTechTx
[This review was collected as part of a promotion.] Super fast! Seamless action between apps. Amazing picture quality! Favorite Samsung ever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING PHONE
on February 26, 2025
Posted by: DaGraMommaz
[This review was collected as part of a promotion.] Love this phone it's smooth. Long lasting battery. The speakers are loud enough to hear. Sound quality is fabulous & the Cameras ...Omg Incredible! Getting used to the AI effect too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet, IMO
on March 2, 2025
Posted by: HighingFly
[This review was collected as part of a promotion.] I received mine a day ahead of of the official release through preorder and it's the first time I've gotten a phone right when it dropped so I've had it for about a month now. I have to say it's probably my favorite one so far for the most part. I think it runs extremely smooth, the screen looks amazing and it seems to be built pretty solid all the way around. I really like all the new features they have added to it, that I've gotten to use at least so far. The Now Brief is pretty cool, the Gemini can do quite a bit and is super helpful and fun esp with the Gemini Live feature that you can have convos with whenever you want. The one thing that has kept me choosing the Galaxy line is the camera and this is no exception. Seems to work seamlessly as always, looks amazing and has some extra stuff that I haven't even had a chance to play with yet. I've been using the Galaxy phones since at least the S5 I'm pretty sure and haven't even thought twice about going with anything else since. All in all I'm extremely happy with it at this point and glad I chose it. I'm sure there's more features that I haven't even stumbled into but all in all I think it's a awesome phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on March 2, 2025
Posted by: retro765
[This review was collected as part of a promotion.] I upgrade to this phone from the galaxy note 20 ultra and it had been amazing. This phone lasts all day without needing to be charged and it very fast with no lag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on March 7, 2025
Posted by: BrnibSA
[This review was collected as part of a promotion.] Used for streaming, office notes and more. Also love the quality of the photos are so clear.
Value
5
Written by a customer while visiting Samsung US