Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,060 Reviews)
Rating breakdown 20,060 reviews
5 Stars
17,223
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,053 out of
1,224)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Started out nice
on October 10, 2025
Posted by: tat2colorado
[This review was collected as part of a promotion.] The phone started out really nice. After about 5 months it stopped charging using a cable. I can only charge wirelessy which is not always convenient.
The gemeni ai is nice to play around with. Occasionally it will pick up ba ground noise and search for weird things.
The gemeni ai is nice to play around with. Occasionally it will pick up ba ground noise and search for weird things.
Value
3
Response from Samsung USBy R&R Team, October 13, 2025
Hi there Tat2colorado, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the charging of your device is to you, and needing both options for wired and wireless charging. We have provided links to the Samsung Support Team and warranty information for your device to work with our experts to resolve this matter. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Update from previous
on October 10, 2025
Posted by: JAM726
[This review was collected as part of a promotion.] Purchased as a replacement for my S21 Ultra as it was 4 years and had a few issues with it at the end of 4 years. I've had the S25 Ultra for about 7 months now and no complaints. Having different versions of a "note" before, I thought the S pen would be used more but as of now, no. Love the storage and the speed of it. Would definitely recommend and or purchase another.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and Snappy!
on October 10, 2025
Posted by: IamNebes
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a powerhouse that’s elevated my mobile experience. The camera system is unreal—especially the zoom. I’ve captured dozens of crisp, detailed shots of the moon that look like they came from a telescope. Low-light performance is stellar, and the AI enhancements make every photo pop without feeling overprocessed. The display is gorgeous, bright, and smooth, making editing and viewing a joy. Battery life easily lasts all day, and the sleek design feels premium in hand. Whether I’m working, shooting, or relaxing, this phone keeps up. Samsung nailed it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Inovation and tools
on October 10, 2025
Posted by: Geminilover26
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a amazing piece of artwork for everyday life and in the work place. It will excel in any and every task given, for example in my line of work communication and reports play a big roll. With the S25 Ultra I can communicate efficiently and type out and edit reports with the help of Gemini. In everyday life it is also a incredible tool with the translation features and with Gemini it is simple to communicate with family and get tasks done for school.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Performance and features.
on October 10, 2025
Posted by: MrMoon
[This review was collected as part of a promotion.] I love the performance it provides. Really smooth transition and reliable features for shortcuts or unique to the phone as well as the camera features you can do and ai edits in your gallery photos magic eraser or ai ur own photos and HD resolution and widgets customization with your phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best One Yet!!!
on October 10, 2025
Posted by: SamsungOnlyBoI
[This review was collected as part of a promotion.] I use this phone to simplify my wife every single day. Now, I use the Galaxy AI feature to help me choose when shopping and looking for certain items.
The camera is absolutely incredible to the point. My professional camera is collecting dust.
I don't think I can live without this phone.
The vast array of features is so incredible that I've yet to explore. Some of them and can't wait to dive in further.
The camera is absolutely incredible to the point. My professional camera is collecting dust.
I don't think I can live without this phone.
The vast array of features is so incredible that I've yet to explore. Some of them and can't wait to dive in further.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use, outstanding photography and helps wit
on October 10, 2025
Posted by: Desertmom
[This review was collected as part of a promotion.] I didn't think there would be a difference but makes everything so much easier with appointments, notes, photos, messaging and everything in between. Battery life is great and one of my all time favorite phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ultimate phone for me
on October 10, 2025
Posted by: NavyVet
[This review was collected as part of a promotion.] I upgraded from a s24 ultra to a s25 ultra. Ok, this is definitely more responsive, it's down right fast when I am doing things in a stationary position. I have experienced frustration as I move around, drive down the road using android auto, change from phone towers to wifi networks. I don't know, maybe the newer software doesn't like my vpi app. It is a legitimate payed VPN that has always seemed seamless on the s24.
With the new ui 7, and now 8, it seems themes are now redundant. I can do so much more customization using what's already on the phone and the Goodlock app, but the learning curve is high. Thank goodness for you tube videos.
The phone has great battery life, with my usage pattern, I have yet to have to plug it into my battery pack at work. The memory seems very good for my needs, there is always the cloud If I need it. The phone feels very good in my hand, it's a hard thin rectangular box in my choice of case. I chose a case with mag lock and kick stand. It charges perfectly on the wireless mag lock charger in my truck.
I have played with the AI choices. Doing searches with ai is quite an evolved method in comparison to all the webctawlers and search engines I have used over the years.
The picture ai tools are the best part. You can repair colorize those old family photos so they look like they are taken with a modern camera.
With the new ui 7, and now 8, it seems themes are now redundant. I can do so much more customization using what's already on the phone and the Goodlock app, but the learning curve is high. Thank goodness for you tube videos.
The phone has great battery life, with my usage pattern, I have yet to have to plug it into my battery pack at work. The memory seems very good for my needs, there is always the cloud If I need it. The phone feels very good in my hand, it's a hard thin rectangular box in my choice of case. I chose a case with mag lock and kick stand. It charges perfectly on the wireless mag lock charger in my truck.
I have played with the AI choices. Doing searches with ai is quite an evolved method in comparison to all the webctawlers and search engines I have used over the years.
The picture ai tools are the best part. You can repair colorize those old family photos so they look like they are taken with a modern camera.
Value
5
Written by a customer while visiting Samsung US