Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,060 Reviews)
Rating breakdown 20,060 reviews
5 Stars
17,223
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,053 out of
1,224)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Iffy About This
on October 10, 2025
Posted by: Kaylee
[This review was collected as part of a promotion.] The latest Galaxy AI electronics have some bugs to it, with annoying persistant notifications wanting me to download random apps the AI 'recommends' for me based on the apps I have downloaded. None of the recommendations are good, and you can't get rid of this notification unless you go through 5 different screens just to press "not interested". Maybe thats just my OCD talking, though.
Otherwise, I've noticed other bugs as well. The fingerprint scanner doesn't completely scan your fingerprint correctly. Also, I have had to restart my device entirely a few different times due to my entire screen just simply bugging out. Most of the time, I will be in an app scrolling or trying to text family or friends and part of my screen won't allow me to interact with it. To specify this, I remember specifically I was scrolling through tiktok and messaging a friend, when my "n" key and scroll interaction with the screen just wouldn't work.
Other than these bugs, the phone is just okay. No amazing experience besides with the pen it includes, I do love the pen and Penup app.
Value
3
Response from Samsung USBy R&R Team, October 14, 2025
Hey Kaylee, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day for a range of daily tasks, and we would love to help you maximize your experience. We have provided a link to an article to help you troubleshoot the fingerprint reader on your device, and the display responsiveness and glitches you mention experiencing with your device. We have lastly provided a link to the Samsung Support Team if these experiences continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The coolest phone ever
on October 10, 2025
Posted by: Cliff2025
[This review was collected as part of a promotion.] Upgraded from S22 plus and the difference is night and day. I love Galaxy AI it makes my job a whole lot easier as a saves me a ton of time. Great job Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone never leaveme alone
on October 10, 2025
Posted by: Love22ultra
[This review was collected as part of a promotion.] Need to make some changes but works properly like more helpfull
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE OUT THERE
on October 10, 2025
Posted by: JMusic65
[This review was collected as part of a promotion.] This phone is by far the best phone ever made in my opinion. The galaxy AI has been the most helpful tool of all. It is the fastest phone alive. From calls to videos and even online. It is overall 💯 love it and cant imagine what will come next.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely unbeatable in every aspect
on October 10, 2025
Posted by: BaconLovesSamsung
[This review was collected as part of a promotion.] The entirety of samsung products make me feel like I am living in the future. My TV, dishwasher, fridge, and phone are all Samsung and flawlessly intertwined. This is the exact lifestyle of technology I was looking for. Now that I've added a samsung watch, the classic 8, I am feeling more in the future being able to check every aspect of my health
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durability and Reliability
on October 10, 2025
Posted by: Aymarius
[This review was collected as part of a promotion.] The S25 Ultra is a great phone. I've used it under so many circumstances and it proved to be very reliable. The battery life is great, the processing speed is great as well. Galaxy AI is the best tool available when it comes to picture editing and assisting me in my daily tasks. The fall test on the S25 Ultra is absolutely amazing, not a scratch on the screen even after so many drops on almost every surfaces. And I don't use a screen protector. The only downside is the roaming when I travel. Overall I've had a great experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very good
on October 10, 2025
Posted by: LoveAnimals
[This review was collected as part of a promotion.] The camera is alot better and I think the pen is awesome. The Galaxy AI is better too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Was very great features and a very nice build qual
on October 10, 2025
Posted by: Shortychance
[This review was collected as part of a promotion.] I like a lot of things about this phone . Awesome camera, great ai features and ease of use . One of the best phones I've had and really looking forward to the s26 series!
Value
4
Written by a customer while visiting Samsung US