Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,646 Reviews)
Rating breakdown 20,646 reviews
5 Stars
17,763
4 Stars
2,242
3 Stars
386
2 Stars
117
1 Star
138
87%of customers recommend this product.
(
1,008 out of
1,160)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Pen doesn't snap photos like ultra 24 did not happ
on October 10, 2025
Posted by: Mtorn714
[This review was collected as part of a promotion.] My ultra 24 was the best phone I ever owned the 25 seems like a down grade compared the ai works great though.
Value
3
Response from Samsung USBy R&R Team, October 14, 2025
Hello Mtorn714, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when features you have used previously with your device have been changed or removed. We have provided a link to the complete manual for your device that has information about the hand gestures and voice commands you can use with your camera for the ideal photos and videos. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
New device
on October 10, 2025
Posted by: Mikey1
[This review was collected as part of a promotion.] I have had my S25 Ultra for about 2 months.
I like how fast the phone is. I am still learning all the features available. This phone can do a lot. I am certain to discover more useful functions. I have enjoyed having so a powerful tool at the ready.
I like how fast the phone is. I am still learning all the features available. This phone can do a lot. I am certain to discover more useful functions. I have enjoyed having so a powerful tool at the ready.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, not great
on October 10, 2025
Posted by: DrewW179
[This review was collected as part of a promotion.] I have been using the Galaxy phones for years. The S25 Ultra is a very good phone, but I think there could be some improvements. Battery life needs improvement. The device occasionally heats up. Needs audio emojis and other features that competing phones have.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 10, 2025
Posted by: Jaycee
[This review was collected as part of a promotion.] I got the galaxy s25 ultra as an upgrade from the s21. The main reason I got this one is because the AI was one of the better features. And I love all the new features that I can use AI with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device
on October 10, 2025
Posted by: Mouse101
[This review was collected as part of a promotion.] Using the Galaxy AI is easy and great! Its a very useful resort e to have when Googling something you are unfamiliar with. Also helps breakdown items and makes it easier to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
تجربة احترافية أكثر من رائعة
on October 10, 2025
Posted by: Ahmad83Ahmad
[This review was collected as part of a promotion.] A truly amazing professional experience with one of the best mobile devices in the world. It met all my personal phone needs, from a great camera, a good and efficient processor, a long-lasting battery, and most importantly, it doesn't overheat like other phones. The artificial intelligence has been a huge help, and the instant translation has been one of the best things I've found helpful, especially since I'm new to the United States, from the Middle East, a new immigrant here, and not yet fluent in English.
My rating for the device is 10 out of 10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is by far the best phone I've tried OnePlus a
on October 10, 2025
Posted by: Retrobarber
[This review was collected as part of a promotion.] Galaxy AI is by far one of the best tools I have right now it has helped me simplify a lot of things in my daily life it has also helped me develop a lot of strategies for my work and for my daily life I love the platform I love how simple it is I love the fact that it's user friendly all around the phone does not stall at all it has been on the best processors I've ever seen and screen quality is top notch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Apex Predator of Smartphones
on October 10, 2025
Posted by: LeetGeek
[This review was collected as part of a promotion.] After spending the better part of a year with Samsung's 2025 flagship, the Galaxy S25 Ultra, one thing is abundantly clear: Samsung isn't just in the hardware race anymore; it's in an all-out AI arms race. The S25 Ultra isn't a revolutionary redesign of its predecessor, but a masterful and intelligent refinement of an already winning formula. It's less of a leap and more of a calculated, powerful stride into the future of mobile computing.
The Galaxy S25 Ultra is the undisputed champion of the 2025 smartphone landscape. It doesn't reinvent the wheel, but it perfects every single part of it. The combination of a world-class display, an unbelievably versatile camera system, top-tier performance, and truly intelligent AI features makes it the ultimate device for anyone who wants the absolute best
The S25 es equipped with Galaxy AI...Think of Galaxy AI as a smart assistant on your phone that does the hard work for you. It helps you save time by automatically summarizing your notes or long articles. It breaks down communication barriers by translating your phone calls live as you're talking. It even makes you a better photographer by letting you easily remove unwanted people or objects from your pictures with a simple tap. Essentially, it's a collection of clever tools that make your daily tasks faster and much easier. Way easy to use...I love my S25 Ultra and will have it for a long time.
Value
5
Written by a customer while visiting Samsung US