Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,072 Reviews)
Rating breakdown 20,072 reviews
5 Stars
17,231
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,060 out of
1,233)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4
Overall I like the phone
on October 1, 2025
Posted by: Nique12
[This review was collected as part of a promotion.] I got this phone as a birthday gift for myself back in July 2025. Because I really love samsung I've had the 9,20,21, 24, and now the 25. My biggest problem is the charging port won't work after 3 months. It says moisture but I know for a fact there no moisture. So I can charger my phone the regular way. And its been 2 weeks and its still not working I tried everything. But overall its a good phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone to have, worth every penny
on October 1, 2025
Posted by: Joker1986
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra was a great device. The camera is amazingly clear and the 100x zoom is incredible. I didn't get to test out the Galaxy AI on it though unfortunately so if anyone has I would love to know about it. The video quality is impeccable and its got an incredible battery life. The phone I had unfortunately decided to commit phone suicide by sliding between my rear door to my van and the latch as I was closing the door..😭😭.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Joker1986, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you were with the inital setup and usage of your device. We have provided a link to the Samsung Support Team if you are in need of a repair with your device. We also offer Customer Care+ to our customers to help provide additional peace of mind that your device is protected from life events. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The standard for Smart Phones
on October 1, 2025
Posted by: BigBrother
[This review was collected as part of a promotion.] The Galaxy series of smart phones has always stood out as a leader but the S25 Ultra is just that. I love the speed, the capabilities and although, I am not much of a phone photo person, the night pics are remarkable! Great phone. Not a fan of the smaller battery power display. The older models were better but I love this phone best so far.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hey there BigBrother, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the overall usage of your phone, and finding it faster and having more features than devices you've had in the past. We have provided links to resources to help you further discover your device, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on October 1, 2025
Posted by: Redrhino4
[This review was collected as part of a promotion.] Amazing phone for work. I use Galaxy Ai to write emails and texts to clients with ease, especially when I'm busy with presentations and meetings.
Screen is large enough to see and love using the stylus write down notes from meetings as well.
Screen is large enough to see and love using the stylus write down notes from meetings as well.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Redrhino4, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this device to be so amazing for your work, and that Galaxy AI has proven a good companion for your communication, presentations, and meetings. We hope you'll reach out to us again any time you have questions or want to provide additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Greatest Galaxy
on October 1, 2025
Posted by: GALAXYaddict
[This review was collected as part of a promotion.] I have had every Samsung Galaxy and this by far is the best one. Streaming with this phone is a breeze. The cameras are amazing. The zoom is next level. Galaxy AI works flawlessly with this device. The Buds3Pro pair amazingly well with all the integrated Galaxy AI working perfect. This phone is so easy to work on, I can run all my businesses and manage my personal life all on this one device. Plus it's so fun to use. If I'm honest, my screen time has actually gone up since having this phone. It is so helpful and so enjoyable to use, that I am just on it that much more.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there GALAXYaddict, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to know you are having such an amazing experience with your device, and that you are loving your streaming, camera, and overall usage of your phone. Please, don't hesitate to reach out to us again any time you have questions, or wish to provide additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone. Battery is phenomenal
on October 1, 2025
Posted by: Dg1811
[This review was collected as part of a promotion.] I hesitated to switch because my S23 was doing fine. I'm so happy I made the switch. This phone is so much faster, and the battery lasts hours more then my old phone. Great job Samsung.. I love the AI functions. I have used AI several times recently to solve obscure searches and got wonderful results
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hey there Dg1811, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so pleased with your upgrade to a new device, and finding it faster, with the longer battery life, and having some great enhanced features like Galaxy AI. Please, don't hesitate to reach out to us again in the future any time with questions, or if you want to provide additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 1, 2025
Posted by: Kayonly
[This review was collected as part of a promotion.] This is the best phone. The galaxy AI show be great. This phone does everything i need
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Kayonly, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of this phone, the features of Galaxy AI, and are finding it to be the best phone. We would love to hear from you again any time in the future if you have questions or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
New s25 ultra
on October 1, 2025
Posted by: Tiytiy
[This review was collected as part of a promotion.] I am a galaxy user with almost everything. My phone my watch, and tablet. The new S25 ultra, I only have had it for about 2 months. I am still learning new things about it. Certain features are not working properly I'll say for me. Adding cards to my wallet, trying to use door dash and just will not allow that either. Also when when opening documents it doesn't open it in my Google drive it tries to open it in other apps. I also do not like that my tablet and phone are sync and I really truly do not like that at all.
Value
4
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Tiytiy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the full functionality of your device is to you every day, and we would love to assist you. We have provided a link to an article to help you with the apps that are not operating as intended. We have also shared a link to the Samsung Support Team to offer individual assistance with any features that are not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Written by a customer while visiting Samsung US