Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,992 Reviews)
Rating breakdown 20,992 reviews
5 Stars
18,017
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,116 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
NIce phone, lacking a decent cover - no SView
on September 18, 2025
Posted by: Anonymous
from Arizona
Expertise:Expert
Verified Purchase:Yes
The phone is nice, not as good as our last Note 9 as far as notification and ringtone sounds. Lacking SView functionality which seriously is the most horrible downgrade this phone provides. Absolutely garbage phone covers available. We only use flip covers so that the front is always protected. 99% of the selections are for a leather wallet cover that makes the phone gigantic and ultra heavy. Honestly if I had know about this, I would had purchased a different phone. But otherwise its a nice phone, is super fast and takes amazing photos. No charger included (for the cost, this is insulting and super cheap/stingy on behalf of Samsung. Like buying a car without a steering wheel... oh just use your own!). Aside from some shortcomings, it's generally good. Just not "as" good as prior models aside from the camera. Honestly there's no wow-factor in any new phone anymore. They just keep regurgitating the same old stuff and constantly remove something that was great beforehand in each iteration. Will I buy another Samsung phone in the future? Probably not... If features keep getting cut out, why bother buying flagship models? Might as well buy cheaper ones so that they can by thrown away often.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hello there, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when accessories you have enjoyed using in the past are no longer available for your current device. If you are wanting to protect the display of your device, we do have screen protectors available for your device. We have also provided links to the complete manual for your device to help you discover all of the amazing updates to your new device, and help you best align the settings to your preferences. We have also provided a link tot he Samsung Support Team to offer their expertise any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Battery issue
on September 18, 2025
Posted by: Meracg
[This review was collected as part of a promotion.] Battery life is way less compared to older versions, I been noticing some apps crash more compared to other phones and camera is hard to use, settings are weird so I want to focus something near and is blurry but things far are clear
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New Tech, New Upgradea
on September 18, 2025
Posted by: MelissaC
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is truly exceptional, thanks to the improvements in Galaxy AI and its multiple cameras. If you’re seeking a fast, sleek, and intelligent smartphone, this is the one to consider. The S25 Ultra is quicker than its predecessors and boasts superior camera lens options. Additionally, Galaxy AI serves as a valuable tool, elevating this phone above the competition.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 18, 2025
Posted by: Sorab
Expertise:Intermediate
It has an Amazing camera really good battery life and great features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a nice phone
on September 18, 2025
Posted by: Paperbagfan1
[This review was collected as part of a promotion.] Real nice phone. I like it. I like it a whole lot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 18, 2025
Posted by: Grannaof10
[This review was collected as part of a promotion.] I purchased the Galaxy 25 Ultra to replace a phone that was no longer meeting my needs. As a loyal Samsung user, I prefer the layout and functions that the Samsung brand provides. The Galaxy AI interface is able to be utilized in the apps and throughout the device, making connections, responses and summaries within the device much more user-friendly. This phone definitely meets my needs and will be an asset to my communications.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing features, love the camera how clear it loo
on September 18, 2025
Posted by: Fantasmasilva
[This review was collected as part of a promotion.] My galaxy, I use it to stream nd play online with my friends, awesome features like always honestly, love to video call with my family, am happy with the quality of the camera,video calling or sending the best quality videos and pictures, also I am always glad to get Samsung Galaxy phones because I believe it has everything we need to go trough the day from any other phones. Samsung Galaxy always.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Really cool phone
on September 18, 2025
Posted by: StifflersMom
[This review was collected as part of a promotion.] Galaxy AI is pretty cool and very helpful. Haven't been let down yet by these features.
Value
5
Written by a customer while visiting Samsung US