Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(19,805 Reviews)
Rating breakdown 19,805 reviews
5 Stars
17,055
4 Stars
2,143
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product.
(
923 out of
1,068)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
LOVE IT
on October 15, 2025
Posted by: LuvMusic
love it :D I'm gonna use this on xmas replacing my XS max!
Written by a customer while visiting Samsung US
Posted by: Am89
Verified Purchase:Yes
I love it! Love the camera love the features it comes with! Game changer for sure.
Response from Samsung USBy R&R Team, October 15, 2025
Hello there AMendez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage of your device, and loving using the camera of your device. We have provided a link to the complete manual for your device to help you with additional features, and to the Samsung Support Team to answer any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Katie
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I am so happy with this new upgrade! I suffer from arthritis and was a little hesitant about getting a Note phone due to my husband having one that was 2 models ago and it was slightly heavy to my hands & shoulders. Yet, this model is truly lighter! And!!! It take gorgeous pictures. I have black kitties and the quality of picture is vastly different than my older model. So happy with this new model!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 17, 2025
Hi there Katie, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear you are so pleased with the enhanced features of your device, and finding the camera so amazing to capture photos and videos of your kitties. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Flyby Man
from Portville, NY
Expertise:Intermediate
Verified Purchase:Yes
Love my s25 ultra! No issues with my s23 ultra but this ia definitely a noticeable upgrade from that. My husband is using the s23 with no problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Aaron A
from Fort Worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the S21 Ultra and found that this phone keeps the things I loved about the older phone the same. The processing speeds feel more than acceptable. The quality of the calls is better as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on October 31, 2025
Posted by: Pebbles
[This review was collected as part of a promotion.] I love everything about this phone and what it can do it is the best phone I have ever had 💛💛💛💛💛💛💛💛💛💛
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
When you're at the top, there's only one way to go
on November 8, 2025
Posted by: 11yearsSamsungCustomer
[This review was collected as part of a promotion.] Overall, it is a bit of a dissappointment from previous versions.
• The physical dimensions have diminished from sexy to boxy. It is very thick, heavy, and uninspiring.
• The AI feels bolted on over integrated, however, the photo editing AI is World - Class. Simply amazing.
• After many iterations taking photos, given the upgraded hardware, the quality of the resulting images appear no better than my S23 Ultra. Depth and focus are dissappointing.
• The screen brightness is superb and the resolution equally impressive. This is my first iteration of the Ultra with a flat screen and I miss the Edge style immensely.
• One UI8 is a tremendous let-down -- eliminating so many features and capabilities of prior versions like window transparency, window pinning, and the original DEX.
It seems as though Samsung set out to check as many boxes as possible forgetting the artistic astetic they originally created generations ago.
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of frustration as you adjust to the changes. This device has been designed to be thinner and lighter than previous generations for a more comfortable feel in your hand during prolonged usage. We have provided a link to the complete manual to assist you with the different features of Galaxy AI and helping you best align the settings for a more seamless experience with your phone, and features specifically like DeX. We have also shared a link to the Samsung Support Team to assist you further if you have questions, or want additional assistance with your phone through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is phenomenal.
on November 20, 2025
Posted by: Eljefe
[This review was collected as part of a promotion.] I haven't allways had samsung phones i switch around brands allot. Ever since the galaxy s3 I've had a number of galaxy phones from the s3 to the s25 ultra I own now. By far best quality phones out there. I use my camera daily from personal photos of nature or traffic to photos for work out in the rain. Galaxy phones have allways been a must have item for me with the water resistance being one of my main reasons for owning the phone. Sometimes I have to dip it in the water to get a clear picture of my work and I trust no other phone with that capability. The AI features are a plus and fun to use hands free commands from making pictures or art pieces to making simple commands like opening an app real simple and easy to use. Overall great line of phones.
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi Eljefe, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced features of your device, especially the camera, and that Galaxy AI is making your overall usage experience of your device even better. Please, reach out ot us again in the future any time you have questions, or additional feedback you would like to share with us about your Samsung products. Thank you for being a Samsung custmoer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US