Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(21,138 Reviews)
Rating breakdown 21,138 reviews
5 Stars
18,139
4 Stars
2,300
3 Stars
410
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,121 out of
1,300)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Samsung Messages
on September 15, 2025
Posted by: Sissy1025
[This review was collected as part of a promotion.] Why why why did you stop using Samsung messaging app on the 25. Having to use Google or other apps is very inconvenient. I lost messages and photos.
BRING IT BACK
BRING IT BACK
Value
3
Response from Samsung USBy R&R Team, September 16, 2025
Hey Sissy1025, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a learning curve, especially with features that have been changed from previous usage. We have provided a link to the full device manual to help you align the settings to your preferences, and maximizing your messaging experience. We have also shared a link to the Samsung Support Team to help you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S25 Ultra
on September 15, 2025
Posted by: Mia315
[This review was collected as part of a promotion.] I love my S25 Ultra! Galaxy AI makes everything so much simpler. Playing games is more fun with the stylus and the picture quality is great! Music and podcast sound incredible and the photo quality is out of this world!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I enjoy how clear and fast the apps are
on September 15, 2025
Posted by: Angel13
[This review was collected as part of a promotion.] I love it AI and how it works together with all my apps it very simple
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super good, fast
on September 15, 2025
Posted by: Dey3112
[This review was collected as part of a promotion.] All the functions are incredible, supper fast and luxurious
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is pretty durable. Haven't had any compl
on September 15, 2025
Posted by: Christina79
[This review was collected as part of a promotion.] The galaxy a I is pretty durable.I like it
I have no complaints about it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Performance
on September 15, 2025
Posted by: Excellent
[This review was collected as part of a promotion.] Galaxy ultra have good multi tasking performance and Camara is ultimate
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
the graphics are amazing
on September 15, 2025
Posted by: cavemanwife
[This review was collected as part of a promotion.] I love it because I use it for streaming videos and playing games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I want my s24 ultra back.
on September 15, 2025
Posted by: S24ultraisbetter
[This review was collected as part of a promotion.] My honest review....i wish i had my s24 ultra back. This 25 ultra is glitchy, features that were amazing on the 24 are not on the 25. And the battery on the 25 overheats so fast. Maybe i got mine too soon after release but i regret trading my 24 for it.
Value
3
Response from Samsung USBy R&R Team, September 16, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you with your frustrations. We have provided links to a few articles to help you maximize the speed and resolve glitches you mention experiencing with your device. We have also shared a link to an article to help you maintain the optimal temperature of your device. We have lastly shared a link to the Samsung Support Team to offer assistance if your frustrations continue, or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US