Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(28,970 Reviews)
Rating breakdown 28,970 reviews
5 Stars
24,827
4 Stars
3,239
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
This product is average
on August 10, 2026
Posted by: MalwareMike
[This review was collected as part of a promotion.] I chose this device thinking it was going to be another great Samsung S Ultra, just like the previous 6+ different models I have owned over the years. Instead, the Samsung Galaxy S25 Ultra is inferior in just about every way to it's predecessor, the Galaxy S24 Ultra. Nothing more needs to be said, Samsung obviously rushed the S25 series release and it definitely shows this very disappointing, very expensive device.
Value
3
Response from Samsung USBy R&R Team, August 12, 2026
Hey there MalwareMike, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know upgrading to a new device can come with a learning curve, and cause frustration or disappointment as you discover and customize your new device. Without knowing what features of your device may be causing your disappointment, we have provided links to the complete manual and the Samsung Support Team to help you maximize your experience. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything!
on August 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I love every aspect of my phone, great pictures, great battery usage, great volume for calls and music, great memory space, colors looks great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm glad I chose the Galaxy S25 ultra
on August 10, 2026
Posted by: Krivikk
[This review was collected as part of a promotion.] I'm glad I went with the S25 ultra. It's such an elegant phone that I use mostly for gaming and the AI. Getting to combine the games I play with the AI for so many mind-blowing pictures or videos that I can create while playing games with the AI. Its been almost a year and I'm still finding new ways to enjoy this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 10, 2026
Posted by: Sunshine2726
[This review was collected as part of a promotion.] I'm so glad I chose this device as it helps with my day to day life to include work with ease of access.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on August 10, 2026
Posted by: catvtec96
[This review was collected as part of a promotion.] I believe this device runs great. I never have had any issues with it. Top notch phone. I've had several different S series and this is the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on August 10, 2026
Posted by: Kneenew
[This review was collected as part of a promotion.] The phone offers exceptional user-friendliness and a comprehensive suite of features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Vary fast and customizable
on August 10, 2026
Posted by: S25user
[This review was collected as part of a promotion.] This is the most fast device I have ever owned, upgraded from a52 to s25 ultra and everything runs so smooth
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is durable!
on August 10, 2026
Posted by: Marieeee
[This review was collected as part of a promotion.] Love Samsung brand period! I wouldn't have any other brand phone! Theses phones last forever!
Value
5
Written by a customer while visiting Samsung US