Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,888 Reviews)
Rating breakdown 27,888 reviews
5 Stars
23,961
4 Stars
3,097
3 Stars
523
2 Stars
147
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Great so far
on August 7, 2025
Posted by: Cddj1970
[This review was collected as part of a promotion.] S 25 Ultra, quality product, easy to use. As always with Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Download issue
on August 7, 2025
Posted by: Deep
Very slow Very bad I have 40 days now but not good working myself Very bad experience 😕
Response from Samsung USBy R&R Team, August 7, 2025
Hey there Deep, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day, and we would love to help you troubleshoot any frustrations you are experiencing with your device. We have provided a link to an article to help you with the speed of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have need for any reason. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features!
on August 7, 2025
Posted by: DirtyDoug416
[This review was collected as part of a promotion.] I am currently learning the how to use the new Galaxy AI and it is teaching me a lot! I also love the features that I can utilize in my photos and videos! Grandkid pictures have never been so much fun to play with!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent photography phone
on August 7, 2025
Posted by: SwiftBlaze
[This review was collected as part of a promotion.] The main reason I went with this phone was for the zoom capabilities, image quality, and device storage for pictures and video. Having 5 lens made a world of difference when need to take pictures or videos at different distances.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super phone
on August 7, 2025
Posted by: Cynxxoo
[This review was collected as part of a promotion.] I love the screen size and the pen it came with. Easy note taker. Everything moved from old phone seamlessly. Takes wonderful pictures. I love the new AI features it will help you write what you want to say and it translates other languages.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Just Got a New Phone
on August 7, 2025
Posted by: TsiobhanC
[This review was collected as part of a promotion.] Just got my Galaxy S25 Ultra not too long ago, and I’m still getting used to all the features (because this phone is doing a lot), but I already love it. It’s fast, the screen is super clear and bright, and the battery actually lasts all day, even with me running a million apps.
Galaxy AI has been wild—in a good way. It’s helped me summarize stuff for school, rewrite emails, and even clean up my photos. It kinda feels like having a smart assistant in my pocket, without the attitude.
I mostly use it for streaming, work, and school stuff, but I’ve also been messing around with the camera and it’s giving professional. Still learning all the little tricks, but so far, I’m impressed.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I love my Notes
on August 7, 2025
Posted by: Lolita
[This review was collected as part of a promotion.] Okay so I use my Samsung 25 ultra for everything. I don't really use a stylus too much unless it's the features I'm using on the screen are very small so I don't really care about the stylus. I love the Galaxy AI feature because let's be honest I'm lazy sometimes. I've had every note since the 10 and I love these ultras. I hated letting go of my Samsung 24 ultra, but I really enjoy my 25.
Value
4
Written by a customer while visiting Samsung US
Posted by: Anabel
from Farmingville, NY
Expertise:Intermediate
Verified Purchase:Yes
Great product just on thing missing. Pen pic taker
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US