Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(28,213 Reviews)
Rating breakdown 28,213 reviews
5 Stars
24,195
4 Stars
3,136
3 Stars
541
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
I really like Galaxy AI
on August 16, 2025
Posted by: Tejcsoki
[This review was collected as part of a promotion.] I really like the Galaxy AI features because it’s so easier to helps with the photos quality
Also when I’m taking notes it’s much easier to organise it
Also when I’m taking notes it’s much easier to organise it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many features
on August 16, 2025
Posted by: SweetD
[This review was collected as part of a promotion.] I was on the Google Pixel train for roughly a decade. With the 10 release coming up, I was not impressed with the advancement in the pixel lineup. I switched back to Samsung, getting the s25 ultra. It's been a while since I've been impressed with a phones capabilities and features, but I've been learning daily what I now have in my palms.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone
on August 16, 2025
Posted by: Ant7613
[This review was collected as part of a promotion.] This phone is is almost perfect. I absolutely love how fast it responds and how well I can watch shows and even remote play from my gaming console. Galaxy AI is a wonderful tool that helps tremendously. I love it in the gallery to remove objects that I dont want in pictures. I only have 2 complaints. It does have a tendency to try to over heat if it's pulling alot of resources. I also really miss my Bluetooth S-pen from my older device. Overall though I really really love this phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Truly a great phone
on August 16, 2025
Posted by: Jdaily
[This review was collected as part of a promotion.] The new Galaxy AI built into the software is nice and the phone is powerful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on August 16, 2025
Posted by: ShoppingMaven
[This review was collected as part of a promotion.] Just got my new phone and I’m obsessed! It’s beautiful and fast! Trying out the new Galaxy Ai. #NewPhone #LoveIt
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Has flaws
on August 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The galaxy ai is great. But I have a little of problems when it comes to the actual phone it always says im offline or no data even when I have full bars.
Value
3
Response from Samsung USBy R&R Team, August 18, 2025
Hi Toribabi94, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the enhanced features of Galaxy AI. We have provided a few links to articles to help you with the connectivity of your device, and ensure you have the intended experience with your device. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is has cool features
on August 16, 2025
Posted by: GalaxyBoy25
[This review was collected as part of a promotion.] The Galaxy AI is the best feature on the phone. I like the fact that the voice is clear like you are talking to an actual person.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I WAS WRONG!¡!
on August 16, 2025
Posted by: Mischief
[This review was collected as part of a promotion.] I can admit when I am wrong, and this is one of those times! I've, for the most part, always believed upgrades from, for example, a Samsung Galaxy S21 Ultra (Which,in my opinion, is one of the best phones Samsung made!) To a Samsung Galaxy S22 Ultra a couple months after buying the first one, is not a good enough of an upgrade to be worth the cost or the time/effort of a trade in just to have the next model do it again in a few more months. Welp! The last couple, especially the S24-U to the S25-U is well worth it. What are device especially with the new Galaxy AI and the new and more advanced features and abilities it's capable of just makes it, overall, the bees knees out of these, the Galaxies with thier always improving features we like to see! If you don't want to take my word(s) for it, do yourself a favor and just go for it, take the leap and enjoy the radical upgrade you will give yourself! I know I don't regret it. I'm fact, I can't wait to do the next upgrade when it is available. Hahaha!
Value
5
Written by a customer while visiting Samsung US