Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(28,095 Reviews)
Rating breakdown 28,095 reviews
5 Stars
24,140
4 Stars
3,120
3 Stars
527
2 Stars
147
1 Star
161
86%of customers recommend this product.
(
1,028 out of
1,191)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4
S25 Ultra Review
on August 24, 2025
Posted by: Dcisko
[This review was collected as part of a promotion.] Overall its a great phone. I dont like that the S pen has been changed. Old S pen was bluetooth this one is nothing more than a glorified stylus. Samsung dont alienate power users please. As a note I had the Z Flip 6 and it was 5 mths old that got the green line issue that I traded in to get this device
Value
4
Response from Samsung USBy R&R Team, September 4, 2025
Hi there Dcisko, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you with the redesigned features of your S Pen and integrating them in to your usage. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing !!
on August 24, 2025
Posted by: Kaido81
[This review was collected as part of a promotion.] Only thing to be criticized is the removal of the Bluetooth SPen. Other than that best phone out right now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever made
on August 24, 2025
Posted by: Kinta77
[This review was collected as part of a promotion.] Best phone ever , good pictures , fast , its got everything...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Home Away From Home
on August 24, 2025
Posted by: RowdyWerewolf97
[This review was collected as part of a promotion.] My S25 Ultra is going the extra mile in helping me with my Art Lifestyle.I've never used an S pen when I draw,usually only use my thumbs.Now I can finally paint accurate details on my Digital Art ,The Ai is always a great choice when trying to spice things up for my next Art masterpiece.Can't wait for the future updates to see what Snapdragon is all about.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it and samsung
on August 24, 2025
Posted by: Ladyj27
[This review was collected as part of a promotion.] Galaxy AI is the bomb it is the best yet.c
Together with already the greatness of Samsung. The best out there by far.
Together with already the greatness of Samsung. The best out there by far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super awesome phone. Quick, great battery life
on August 24, 2025
Posted by: Mw2ftl
[This review was collected as part of a promotion.] I use circle to search and photo editing through samsung ai all the time. This phone i split screen to YouTube and game all day long. Amazing phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good ebrurhgiyh
on August 24, 2025
Posted by: Jcacerez
[This review was collected as part of a promotion.] Pppppppppppppooooooooooooo lllll mkjyhguyyhh yyyytttt
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Stylus doesn't control camera anymore!
on August 24, 2025
Posted by: FrustratedUltraOwner
from Albuquerque
The phone is very nice, the camera is great, the screen is awesome but the feature of being able to control the camera is gone! That made taking pictures with friends and family my niche. Set the phone down and just push the button on the stylus! I will not spend the extra money on the Ultra from here on out!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when some features you have used in the past and loved have been changed on your device. We have provided links to an article to help you with the redesigned S Pen features, and to the complete manual to help you with hand gestures and voice commands you can use with your camera. We have lastly, shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US