Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,972 Reviews)
Rating breakdown 20,972 reviews
5 Stars
17,998
4 Stars
2,281
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,116 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
I'm pretty disappointed, actually, unfortunately w
on July 28, 2025
Posted by: NeverLucky13
[This review was collected as part of a promotion.] I don't know about the Galaxy AI don't know I have Gemini, on my phone I don't know if that's it. But I thought that was Google, I use Gemini, occasionally I'd never use Bixby for instance, I haven't used AI don't think at all since I've gotten this phone 2 months ago I tend to like the other one better. But, uh, maybe I'm just not using things correctly, and yeah, you need to learn more. I just hope the security is good because the last time I had my information. Hacked and my identity stolen over the whole thing, got into all my accounts. So I crossed my fingers even though I'm kind of disappointed with this model. That it's better in other ways to make a fork
Value
3
Response from Samsung USBy R&R Team, July 29, 2025
Hi NeverLucky13, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can take time to learn all of the features and capabilities of your device after purchase. We have provided a link to the complete manual for your device to help you discover the capabilities of Galaxy AI and the ways you can use it to translate, edit photos and videos, among other amazing features. We have also shared a link to the Samsung Support Team to offer additional assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has excellent features & so durable!
on July 28, 2025
Posted by: LivingDonorStar
[This review was collected as part of a promotion.] It's amazing just how much you can accomplish with the s25 ultra! And did I mention it's super durable? I am the queen of dropping phones, and I'm not just talking about on padded surfaces. I cannot tell you how many times I have dropped this phone with no case no cover no nothing on it and it only just recently took its first crack on the back of the phone not on the front not on the screen I have no shattered glass and like I drop it a lot! I'm always constantly screaming no in slow motion as I watch it hit the ground only to pick it up to see that there's no damage I don't know how they did it but they made this phone super durable!! Way to go Samsung, you've done it again!!!! 🩷
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 28, 2025
Posted by: Frozen
[This review was collected as part of a promotion.] On a dialy basis I use my phone for alarms, Gemini to set alarms, tell me about weather, or asking to play music/call someone. It understands and does what I need every time. My samsung has an amazing camera and it takes them in amazing quality. The battery life is wonderful and keeps up with multiple screens when working. I use the phone as the center of my business, completing assignments for school and regular use. So many times its saved that time it would take to go to my computer to look something up or write anything down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
best galaxy phone ever!
on July 28, 2025
Posted by: luisalemn
[This review was collected as part of a promotion.] The performance of this phone is excellent, and it's even better with the Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone so much. It's full of new things
on July 28, 2025
Posted by: JoeCool469
[This review was collected as part of a promotion.] The new Galaxy AI really made my life easier especially with the phone cuz it helped me learn new stuff about the phone.
It especially helped me learn about new things in school and help me out so much with it.
It's especially helpful in my current home life where if I need to learn how to cook something all I have to do is just snap a picture through the camera and then just have it help me with the cooking steps
It especially helped me learn about new things in school and help me out so much with it.
It's especially helpful in my current home life where if I need to learn how to cook something all I have to do is just snap a picture through the camera and then just have it help me with the cooking steps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
MY NEW S25 ULTRA
on July 28, 2025
Posted by: Monalisa
[This review was collected as part of a promotion.] Im loving my new device, its much lighter , so its easier to handle. I love the sleek design, and of course the features. Above all the camera never disappoints. It takes the most beautiful and clean pictures. I have always preferred android.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is a wonderful phone and smoothie easy to use a
on July 28, 2025
Posted by: Mine3719
[This review was collected as part of a promotion.] The galaxy ai it's really smart
I use my phone for work end game sometime
I use my phone for work end game sometime
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung makes the only phone I'll use
on July 28, 2025
Posted by: Samsinging
[This review was collected as part of a promotion.] Samsung has always been great. Now with the integration of Galaxy A.I. to their already outstanding platform, it gets even better. I love the freedom to sideload, but with all the triple A features that only Samsung seem to be able to provide. Cameras are excellent, speed is amazing, durability is incredible, screen is sharper and more colorful than ever, and how bout that sleek modern style? You can be manufacturer bound and bland with the other big name in cellular devices, or break out of that box with a Samsung. At the end of the day it's a no brainer for me, this is my fourth Samsung flagship device, and I'm already looking forward to my next. Can't wait to see what they come up with in the future, keep up the great work!
Value
5
Written by a customer while visiting Samsung US