Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(30,573 Reviews)
Rating breakdown 30,573 reviews
5 Stars
26,170
4 Stars
3,458
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,138 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Devoted Samsung User
on October 14, 2025
Posted by: PhoneAficionado
[This review was collected as part of a promotion.] Phone performance is exceptional. The built in Galaxy AI features are remarkably well curated. As a tech professional I can honestly say this is a rarity with most of the devices out there today. Photos are amazing, and even though I have had the phone for several months now, I am still finding great features that surprise me. The only issue i have seen so far is a purplish oblong blotch down the center of the screen. Very strange.
Value
3
Response from Samsung USBy R&R Team, October 15, 2025
Hello there PhoneAficionado, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the software capabilities, and how Galaxy AI is so wonderfully developed for your usage. We have provided links to the Samsung Support Team and warranty information if you are interested in exploring options to resolve this matter with the display you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone ever
on October 14, 2025
Posted by: Turtlesbane
[This review was collected as part of a promotion.] The Google AI helps out in everyday takes to find things that I didn't know about and helps learn more. Excellent camera quality for amazing pictures of the family and nature. Amazing running speed and never lags
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone to date!
on October 14, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Galaxy AI is amazing and the phone streams, games and functions perfectly always.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really like the camera and the Gemini AI capabilit
on October 14, 2025
Posted by: BWG2025
[This review was collected as part of a promotion.] Really like the camera and the Gemini AI capabilities.
Video is very clear and smooth.
Gemini AI and the camera assistant make it really easy to sort or look for pics.
Video is very clear and smooth.
Gemini AI and the camera assistant make it really easy to sort or look for pics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I miss the Bluetooth on the s pen.
on October 14, 2025
Posted by: Dunkel
[This review was collected as part of a promotion.] The Galaxy S25 Ultra S Pen has dropped Bluetooth functionality, a change that has disappointed many longtime users who relied on remote features like camera shutter and air gestures. While the S Pen remains comfortable and effective for writing, drawing, and interacting with the screen’s core features, its role has shifted to that of a basic stylus rather than a smart remote.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung S25 Ultra
on October 14, 2025
Posted by: Gazelle
[This review was collected as part of a promotion.] The S25 Ultra is a great phone with much more than I can ask for! It's very smooth, bright and very responsive! The AI feature is great & lots of fun! The only complaint that I have is the battery life. I keep a Samsung backup battery charger with me when I am out and about & away from an outlet for an extended period of time for just in case reasons.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 14, 2025
Posted by: Aznhri
[This review was collected as part of a promotion.] I was very reluctant to give up my beloved S10, but this phone is sooooooo much better. It does everything and more. I love being able to take a screenshot with a swipe. I love the volume, the clarity and the brightness. I even find myself occasionally using the stylus and loving it. I have used a few of the AI features with pictures and had some fun with them. The pictures are so good on this phone and the zoom is incredible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone proved its development is still possible
on October 14, 2025
Posted by: Azl0naz
[This review was collected as part of a promotion.] This is the phone that shattered my belief that no new technology or update could really surprise me anymore, as new phones come out every year with gradually better features. The camera performance is absolutely insane, and with Galaxy AI, it feels like you can do everything with just this one phone. The only reason I’m taking off one star is because it’s a bit heavier than I expected, which I think puts some strain on my wrist.
Value
4
Written by a customer while visiting Samsung US