Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,801 Reviews)
Open Ratings Snapshot
Rating breakdown 19,801 reviews
5 Stars
17,052
4 Stars
2,142
3 Stars
368
2 Stars
111
1 Star
128
86%of customers recommend this product. 
(
921 out of 1,066
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
A Flagship That Feels a Step Ahead of Its Time
on November 28, 2025
Posted by: Abhijit Mahida
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
I recently upgraded to the Galaxy S25 Ultra 512GB, and it has genuinely exceeded my expectations in ways I didn’t anticipate. As someone who pays close attention to long term performance and real-world usability, this device has impressed me from day one.
The design feels premium without being flashy, and the balance in the hand is noticeably better than previous models. The display is on another level bright, sharp, and incredibly smooth. What stood out most to me, though, is the camera system. The improvements in low-light performance, clarity, and zoom stability are very real. Photos come out crisp and natural even when I’m shooting quickly.
Performance has been flawless so far. Apps open instantly, multitasking is seamless, and the battery comfortably lasts me through a heavy workday without worry. The extra storage (512GB) was absolutely worth it. I can shoot high-resolution photos and videos without constantly thinking about space.
Overall, this is one of those rare products that feels built for the future, not just for right now. I’m looking forward to seeing how it continues to perform over time, and I’d be happy to share more long-term insights if Samsung ever invites me to provide extended feedback.
Highly recommended for anyone who wants the best Samsung has to offer.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S10 to S25 Ultra
on November 30, 2025
Posted by: Duc in Ultem
Verified Purchase:Yes
Seamless transfer of information from previous phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
System issues
on December 17, 2025
Posted by: Lexi
Verified Purchase:Yes
I love the Galaxy series and I've had 6 Galaxy phones before this one. Only my last 2 have had this issue (23 and 25) where I doesn't automatically capitalize. It's weird because the 23 didn't have that issue the whole time. I also wish you could still change the notification sound for apps, not just specific contacts
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hi Lexi, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations in functionality. We have provided a link to the complete manual for your device to help you with the different keyboard setting options, and notification settings. We have also shared a link ot the Samsung Support Team to assist you if you prefer one-on-one assistance through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Android for life
on January 13, 2026
Posted by: that_one
from Florida, Florida
Verified Purchase:Yes
Love my phone. Not liking the the fact that it gets hot. Only thing I don't like.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hey That_one, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect Phone
on January 14, 2026
Posted by: Salman
Verified Purchase:Yes
it's really perfect phone for everyday and digital content creator ,, amazing results thanks Galaxy
Response from Samsung USBy R&R Team, January 15, 2026
Hey Salman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how perfect you are finding this device for your needs and content creation every day. We have provided a link to the Samsung Support Team to assist you if you have any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Flop
on February 10, 2025
Posted by: Mmarch
from Washington
Expertise:Intermediate
I purchased this on pre order. I'll be returning this phone immediately. The phone has extreme overheating issues during charging. It's even overheating not charging or running any background apps while sitting on my couch. The battery also dies ridiculously fast. I'm disappointed because the phone is so expensive but also because I love the design of this phone. I absolutely love the swap back to a flat screen and edges. Hand feel is great. Ive had one of every new Samsung with the exception of 2 since my original s4 and I've never returned one or even been disappointed. Very sad.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 11, 2025
Hey there Mmarch, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided a link to a troubleshooting guide to help you with the temperature of your device below. We have also shared a link to the Samsung Support Team to offer additional assistance and review options with you if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S25 Ultra is the ultimate phone
on February 27, 2025
Posted by: TemptedMouse
[This review was collected as part of a promotion.] Everything on the Samsung Galaxy S25 Ultra feels refined. The phone feels fresh and new along with its new features and AI. The AI adapting to your daily routine is seamless and connects perfectly with other apps and Samsung products in my home. The Now brief is so cool and creates a nice addition to my daily routines. I use the AI for weather, calendar events, reminder, smart devices and so much more. The functionality of the pen makes things like note taking or precise edits to documents, images, or mocs so much easier.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Does everything you need a phone to do
on March 20, 2025
Posted by: Stephen
[This review was collected as part of a promotion.] The battery life is superb. The screen looks amazing. You feel like you have a flagship phone in your hand.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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