Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,879 Reviews)
Rating breakdown 20,879 reviews
5 Stars
17,917
4 Stars
2,271
3 Stars
402
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,114 out of
1,292)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
2
This product doesn't seem to show that quality
on July 23, 2025
Posted by: Scat1rule
[This review was collected as part of a promotion.] Product lacks quality compared to the other Samsung series. I have been a Samsung person for over 25 years now and I recently purchased the new Samsung Galaxy ultra 25. It lacks in all elements except for the camera.
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy SD25 Ultra. We understand how important your phone is to you, and wanting specific functionality from your device. We have provided a link to the complete manual for your device to help you discover the full capabilities, and integrate them in to your usage. We have also shared a link to the Samsung Support Team to offer assistance with any questions that may come up about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Ok features, dont always work.
on July 23, 2025
Posted by: Ehitsok
[This review was collected as part of a promotion.] It's ok. Not great. Not terrible.
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Value
3
Response from Samsung USBy R&R Team, July 29, 2025
Hello Ehitsok, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your new device, and we would love nothing more than to assist you in maximizing your experience with your device. We have provided links to the full device manual and Samsung Support Team to help you discover new feature, integrate them in to your usage, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on July 23, 2025
Posted by: AndryO
[This review was collected as part of a promotion.] This phone is the best thing I have ever had in my hands; and its Galaxy AI is the best on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is a
on July 23, 2025
Posted by: FASSLB
[This review was collected as part of a promotion.] The camera is amazing and I love everything about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone with great features
on July 23, 2025
Posted by: JBDaRoadrunner
[This review was collected as part of a promotion.] First off, I must say that I'm coming back to android after years of having iPhones. To come back to the Galaxy series and get the S25 Ultra is like a night and day experience.
I love form favorite is the S25 Ultra. I have large hands and the phone feels great. I can do a lot of things with one hand if I maneuver the the right way. That is a definite plus in my book.
The cameras are amazing. I've been far away and zoomed in on things that I almost couldn't see even with me wearing glasses. My favorite feature by far is the AI for photos. I honestly discover something new almost every time I play around with it I just discovered that it can make drawings out of your images. I played around with it this last weekend. I already use AI to erase things I didn't want in my pictures but this added a fun layer to picture taking. I can't wait to take more pictures and make AI characters with them.
Overall, the S25 Ultra is a great phone. I highly suggest that you get either the 512GB or the 1TB version. I have the 256GB version and it's m that is not enough storage space for me. I'm constantly trying to decide what I can delete to free up space. I'm thinking about trying to find a 512 or preferably the 1TB model and switching to that. 256 GB isn't enough space for these phones that can take pictures and videos that eat up a lot of space on the phone's hard drive.
I love form favorite is the S25 Ultra. I have large hands and the phone feels great. I can do a lot of things with one hand if I maneuver the the right way. That is a definite plus in my book.
The cameras are amazing. I've been far away and zoomed in on things that I almost couldn't see even with me wearing glasses. My favorite feature by far is the AI for photos. I honestly discover something new almost every time I play around with it I just discovered that it can make drawings out of your images. I played around with it this last weekend. I already use AI to erase things I didn't want in my pictures but this added a fun layer to picture taking. I can't wait to take more pictures and make AI characters with them.
Overall, the S25 Ultra is a great phone. I highly suggest that you get either the 512GB or the 1TB version. I have the 256GB version and it's m that is not enough storage space for me. I'm constantly trying to decide what I can delete to free up space. I'm thinking about trying to find a 512 or preferably the 1TB model and switching to that. 256 GB isn't enough space for these phones that can take pictures and videos that eat up a lot of space on the phone's hard drive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best product ever
on July 23, 2025
Posted by: Tatttatt59
[This review was collected as part of a promotion.] I use my phone for music movies etc and I love it so much 😍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on July 23, 2025
Posted by: GalaxyUser25
[This review was collected as part of a promotion.] Good phone overall. I upgraded from an S20 Ultra. I don't like the squared off edges as it makes the side and bottom slide out menus a lot harder to bring out with my Otterbox case installed. The Galaxy AI is a helpful feature. I wish they would bring back the feature in the photo editor where I can lasso something and make a new photo out of it then paste it onto another photo and not have to make a sticker out of it then back out...just too many steps for something that uses to be a simple. The battery seems to hold out better than my S20 did so far. I recommend the S25 Ultra overall.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S 25 Ultra
on July 23, 2025
Posted by: SunNooWyn
[This review was collected as part of a promotion.] I am a loyalty fan of Samsung for many years. My first Samsung phone was a Note 3 and I am using Samsung phone until now. Current I am using 2 phones which is S25 ultra and Z fold 4 and I'm about to trade my Z fold 4 to get a Z fold 7. These phone is convenient for me to working and gaming in my daily routine. Also it has the Galaxy AI which is the new feature and it very convenient
Value
5
Written by a customer while visiting Samsung US