Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(19,928 Reviews)
Rating breakdown 19,928 reviews
5 Stars
17,140
4 Stars
2,159
3 Stars
375
2 Stars
116
1 Star
138
87%of customers recommend this product.
(
999 out of
1,151)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: John B
Verified Purchase:Yes
Phone is ok. Nothing stands out as a major improvement. Considerably lighter which honestly makes it feel cheaper. The S pen losing Bluetooth functionality and no longer being able to operate the camera feels like a downgrade. Second ultra and probably the last Ultra I will purchase after being a Note purchaser for years.
Response from Samsung USBy R&R Team, June 23, 2025
Hi John B, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you, and wanting to feel that you have made a good investment in your device. We have provided a link to the full device manual that will highlight the use of hand gestures and voice commands you can use to control your camera from a distance. We have also provided a link to the Samsung Support Team if you ever have questions or believe your Samsung products are not operating as intended.
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features and a very sleek loo
on June 21, 2025
Posted by: Blaque
[This review was collected as part of a promotion.] Galaxy AI is a excellent feature. This phone has everything a person could want in a device. You can literally use it for everything. I mean from working, to music, games, movies and etc. The quality of the pictures and sound is more than just a phone. This is a way of life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Upgrade
on June 22, 2025
Posted by: Loveit2much
[This review was collected as part of a promotion.] This phone is an amazing upgrade and it amazing. I've had this phone for half a year and I'm still amazed how the s25 handles my daily usage. The Galaxy AI is also amazing taking clearer photos and improving them, I still have more to explore. Before I had the s21 ultra and I enjoyed it, the 100X zoom, the great quality fotos and the performance i had enjoyed it, and now this phone is 100X more, the photos, the performance, the screen, the resolution, the speaker. This is new and a huge improvement that changed my whole view on this upgrade. I enjoy using this phone, I use this as my work phone because of how fast I can do my job and I could multi task while working. The battery is also a huge improvement, I have this phone fully charged and ill go home with 40%, I feel like I've pushed this phone to its max and this would always blow my mind after work.
Value
5
Written by a customer while visiting Samsung US
Posted by: Carlos Lugo
from Waukegan Illinois
Expertise:Expert
Verified Purchase:Yes
So far this has been the best phone for the money no regrets works better and faster than my s23. Love the cameras and the battery life plus the round corners and the flat fast is way better then the curved edge on the s23.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
beautiful design and intelligent AI
on June 22, 2025
Posted by: 13Chases
[This review was collected as part of a promotion.] This phone has great AI features that far surpass any other device on the market paired with a beautiful design that sets it apart even further
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features and looks!
on June 22, 2025
Posted by: Brdbrrck90
[This review was collected as part of a promotion.] I absolutely love my galaxy s25 ultra. I am so glad I went with the ultra and not the plus because of the amount of time I spend on my phone either gaming or watching movies or just scrolling through social media my phone never slows down and is always up for the task at hand. When I have trouble thinking of something I refer to my galaxy Ai and it does its wonderful job and comes up with an idea or just information that helps me complete whatever I am having trouble with.qouldnt trade my phone in for nothing unless its for another galaxy phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about the phone works great.
on June 22, 2025
Posted by: Walli521
[This review was collected as part of a promotion.] The phone has an incredible screen, camera,AI, runs smooth and the battery life is amazing on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very high tech and well built
on June 22, 2025
Posted by: Adamhu13
[This review was collected as part of a promotion.] This phone is packed full of cool features including a software upgrade to One UI 7. It also includes very cool Galaxy AI features including live translate, The now brief, and lots of other AI features.
I'd say the s25 Ultra would be made for photographers and/or artists. The cameras on this phone are great, and the included sPen in the phone is great for jotting down notes and sketching.
The one downside about this phone compared to the s24 Ultra is the removal of the Bluetooth functionality on the sPen. Besides for that, this device is awesome.
Highly recommend
Value
5
Written by a customer while visiting Samsung US