Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,130 Reviews)
Rating breakdown 20,130 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,276)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
ES UN BUEN CELULAR
on March 31, 2025
Posted by: Yami52
[This review was collected as part of a promotion.] me gusta mucho porque fluye mucho y me dura mucho tiempo asi escuche música por Bluetooth
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design and great features
on March 31, 2025
Posted by: Bullberry889
I bought this now as I went to see in the shop and had so much fun and many features one could use with and it's also looking very nice design. Could wait to use it as in the shop I don't have much time to discovered but so looking forward to use it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's Ok little overhyped
on March 31, 2025
Posted by: DrBean
[This review was collected as part of a promotion.] It's a big glitchy and requires frequent restarts. Problem is upgrading memory cost and arm and leg. Not worth upgrading if you had s24
Value
4
Response from Samsung USBy R&R Team, April 1, 2025
Hi there DrBean, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you, and not wanting your usage interrupted. Withoutknowing the specifics of your experience with the software of your device, we have provided a link to the Samsung Support Team. You can use the chat function to work with them one on one to resolve any frustrations you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A.i. insane. No Bluetooth pen, auxiliary, s.d.
on March 31, 2025
Posted by: Mycelium
[This review was collected as part of a promotion.] A.i. can do more than ever it's wild. I still miss the old days of expanded memory slots, auxiliary ports, and even removable batteries. The Bluetooth pen would have been cool too. But the camera is great, and processor is nice too. Nice screen and overall feel. There are seamless actions across apps.
Value
4
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Mycelium, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the enhanced features and capabilities especially of Galaxy AI on your device. We would love to help you with the features you feel have been made unusuable with your device. We have provided a link to an article to help you discover the features of the redesigned S Pen. If you find using wired headphones to be your preference, you can absolutely continue to do so with your device by using a USB-C to headphone jack adapter plugged in to your charging port. Expandable storage is also still an option, and has been transitioned to digital cloud based options to increase the durability and water resistance of the device, and provide access across you ecosystem of devices. We have lastly provided links to the full device manual to help you best align the settings to your preferences, and to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best over all
on March 31, 2025
Posted by: Kdnight
[This review was collected as part of a promotion.] The smoothest transitions I've had between my old phone and this one. I couldn't ask for more. It's really simple and powerful at the same time. I keep exploring and can't stop finding new features. Also, physically durable; you can really feel the quality of the device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sharp screen.
on March 31, 2025
Posted by: ARMYKID84
[This review was collected as part of a promotion.] Great feature all around it has a great screen and operating system! Seamless actions across apps is a great feature and so is the search.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Galaxy Ultra has so many next level features
on March 31, 2025
Posted by: Sunshine22
[This review was collected as part of a promotion.] Lightning fast response time, next level AI, tons of storage space, water resistant and much more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As good as it gets
on March 31, 2025
Posted by: KevWin
[This review was collected as part of a promotion.] The camera is great. The phone doesn't lag at all. The screen is crystal clear. This is a great phone!
Value
5
Written by a customer while visiting Samsung US