Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,271
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4
Great battery but issues with camera
on March 18, 2025
Posted by: ThomasP
[This review was collected as part of a promotion.] This phone boasts impressive features and performance. The battery life is truly exceptional, lasting all day on a single charge. However, the camera performance, while generally good, has a noticeable flaw. Close-up shots tend to appear fuzzy and lack detail, which is disappointing. Overall, it's a solid device with room for improvement in the camera department.
I can feel something on the phone vibrating like the phone is trying to change lenses or something.
Not good
Value
4
Response from Samsung USBy R&R Team, March 20, 2025
Hi ThomasP, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled that you are so pleased with the extended battery life of your device, and we would love to help you with the camera frustration you mention. We have provided a l ink to an article to help you with the different settings and features of your camera. We have also shared a link to a troubleshooting guide to help you with blurry pictures you mention if this experience continues. Lastly, we have provided a link to the Samsung Support Team if you would like additional assistance with any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features!
on March 18, 2025
Posted by: DeUnstoppable
[This review was collected as part of a promotion.] I like the s-pen (although it doesn't have Bluetooth now). I'm able to use it to select images (screenshots) and annotate them and quickly send to friends or save for later use or jist select and copy text. I also take all notes from lectures using my s-pen and sometimes easily get some notes down with the screen off memo. I'm also able to hover my s-pen over messages in other languages with translate feature and it detects the language and translates. I used to brag about how I can sit my phone away and take pictures with friends without having to use a timer when just by clicking the s-pen when it had the Bluetooth which was something that always gets my friends who don't use Samsung. The Bluetooth will be great to have back.
The now bar is great because I can see everything actively going on like my music playing or a timer running without unlocking my phone. The now brief on there also gives me a summary of my calendar events and weather which is pretty cool.
I also like the circle to search feature which allows me to basically figure out anything I see by circling it and AI quickly does a search on it for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excelente teléfono
on March 18, 2025
Posted by: Jesus21
[This review was collected as part of a promotion.] Explorar las características del móvil despierta gran interés. Su diseño elegante promete una experiencia visual inmersiva. La potencia de su procesador asegura un rendimiento fluido en cada tarea. Las capacidades fotográficas ofrecen la posibilidad de capturar momentos con increíble detalle. Sin duda, es una opción atractiva para quienes buscan tecnología de vanguardia.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerhouse with Refinements That Matter
on March 18, 2025
Posted by: SagarD
[This review was collected as part of a promotion.] Display - Samsung’s mastery in display technology shines again. It offers stunning brightness, vibrant colors, and impressive contrast. With a 1Hz to 120Hz adaptive refresh rate, scrolling and animations feel buttery smooth, while power efficiency is improved.
Performance - Powered by the Snapdragon 8 Gen 3, the Galaxy S25 delivers exceptional performance. Seamless actions across apps effortlessly. The phone manages heat better, ensuring consistent performance during prolonged use.
AI Features - Samsung’s One UI 6.1 introduces powerful AI features like live translation during calls, intelligent photo editing, and enhanced voice dictation. These features integrate seamlessly into everyday tasks, making the experience feel smarter and more
Camera System - The camera setup has seen meaningful upgrades. The 50MP main sensor now performs better in low light, thanks to improved AI-based image processing. The Audio eraser feature is key in editing noisy videos. Samsung’s enhanced Nightography mode ensures sharp, noise-free photos even in challenging lighting.
Battery Life and Charging - The 5,000mAh battery easily lasts a 2 days of moderate to heavy usage. Samsung’s improved power management ensures better efficiency. The 45W fast charging gets you to 50% in around 30 minutes, while wireless charging remains reliable.
Software and Ecosystem - Samsung’s One UI 7 is cleaner and faster & packed with thoughtful tweaks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tons of upgrades
on March 18, 2025
Posted by: MRD2013
[This review was collected as part of a promotion.] I had the S22 ultra wich was great, but the S25 has so much more to offer. Its faster with way more features, its easy to use and set up was a breeze.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Galaxy devices!
on March 18, 2025
Posted by: Sowabs
[This review was collected as part of a promotion.] Samsung Galaxy devices have consistently set a high standard in the smartphone market!! Known for their innovative features, stunning designs, and versatile options, the Galaxy lineup is truly impressive! One UI enhances the user experience even further. I have been using Samsung since I got my first smartphone, and that loyalty will never change!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent for multitasking in big screen.
on March 18, 2025
Posted by: CuddlyDolphin
[This review was collected as part of a promotion.] Upgrading to the Galaxy S25 Ultra was a breeze, thanks to the Smart Switch feature. Transferring my apps, data, and settings was quick and effortless, making the transition completely hassle-free.
I love the phone's seamless actions across apps. Multitasking on this phone is much more enjoyable—I can use pop-up view or split screen to run multiple apps at once, like watching videos, replying to messages, and browsing social media. The extra screen space makes everything easy to manage and very efficient.
Using this phone with the Galaxy Buds 3 Pro is even more fun. It's smart and intelligent, seamlessly switching to the device that needs to be listened to and switching back without any effort. The 360° Audio makes me feel like I’m inside the movie, interacting with the characters. The Live Translation feature is life-changing—I can communicate with anyone, anywhere, without barriers.
The Audio Eraser feature is another highlight. Recording videos in noisy environments, whether at events or in crowded places, is hassle-free. It removes background noise, leaving my videos with clear and crisp audio.
Overall, the Galaxy S25 Ultra has completely elevated my smartphone experience. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung phone yet!
on March 18, 2025
Posted by: Built4Speed
[This review was collected as part of a promotion.] I use my phone for both work and personal. I have had almost every Samsung Galaxy phone and this is by far the phone the best ever! From the seamless app integration and AI features, to the amazing camera, the Galaxy Now tab and the audio eraser, everything is easy to use and very power packed!!
Value
5
Written by a customer while visiting Samsung US