Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,040 Reviews)
Rating breakdown 20,040 reviews
5 Stars
17,209
4 Stars
2,173
3 Stars
383
2 Stars
122
1 Star
153
86%of customers recommend this product.
(
1,039 out of
1,209)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Good phone
on February 18, 2025
Posted by: Xdelmar
[This review was collected as part of a promotion.] I really wanted to love this phone.
It feels smaller than the S23 Ultra and I'm not a fan of the rounded corners. I am also bummed about the S Pen downgrade. I used the Bluetooth feature alot.
It feels smaller than the S23 Ultra and I'm not a fan of the rounded corners. I am also bummed about the S Pen downgrade. I used the Bluetooth feature alot.
The functionality is great and the OS updates are good. I love the Gemini AI app alot. Im seriously thinking of switching back to my S 23 Ultra with squared corners and Bluetooth S Pen and wait for the One UI 7 update for that.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hey Xdelmar, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that the change in functionality can cause frustration as you adjust your usage. We have provided a link to an article to help you with ways you can continue to use your S Pen and the redesigned features. We have also provided a link to the full device manual to help you with voice commands and hand gestures that can help you with a range of tasks. Lastly, we have provided a link to the Samsung Support Team to offer one on one assistance and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Good but not 5 stars
on February 18, 2025
Posted by: Mujju1
[This review was collected as part of a promotion.] I upgraded from S24 ultra to 25 ultra, I understand there are good changes under the hood but Samsung needs to up their game. downgrading does not help, my disappointments over the years are removal of micro sd, now the blutooth capability of s pen.. if this is the route samsung takes, I will probably switch to competitors like oneplus in future.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful upgrade
on February 18, 2025
Posted by: Rmarli17
[This review was collected as part of a promotion.] I upgraded from the S22 ultra and I finally feel like my phone is "working" for me and not the other way around. I'm a very organized individual but also perpetually sidetracked, and the s25 keeps me focused on the task at hand. I love using the modes and routines, writing my notes and letting the "AI" organize it better than myself. The processor speeds and graphics as well as the battery life are massive upgrades even compared to the S24 ultra. Ilove that I can put this in kids mode, and know that kids will have a safe viewing experience as well as the phone being physically safe due to its tough Gorilla glass and outer shell. Even the built in security is a massive upgrade. Lastly the seamless actions across apps make quick tasks fun ands intuitive for the user. So far no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love the design and features of the phone
on February 18, 2025
Posted by: Love25ultra
[This review was collected as part of a promotion.] I like the IA features and the design of the phone which makes it easy to handle the phone.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hi there Love25ultra, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the capabilities and functionality of your new phone. We are so happy to hear you are enjoying the usage of Galaxy AI and you are finding the device to be so easy to use. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great new features
on February 19, 2025
Posted by: Kjellio
[This review was collected as part of a promotion.] Love the camera and the new colors are really nice too. Along with how fast the response is when using
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the example of perfection
on February 19, 2025
Posted by: Jc88rh
[This review was collected as part of a promotion.] This device is perfect for gaming and streaming, take pictures and wven listen to music, it has it all!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The product has great camera and AI features
on February 19, 2025
Posted by: Furious
[This review was collected as part of a promotion.] I just love the way the camera post processing works and the AI capabilities of photo editing is just next level. I am really loving the phone but one issue i feel is sometimes the battery drains a bit fast compared to other times , the only disadvantage.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hey Furious, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the camera and processing capabilities of your new phone. We have provided links to a few articles to help you maximize the battery life if this experience continues after the adjustment to consumption occurs with the battery. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on February 19, 2025
Posted by: Elleblvd
[This review was collected as part of a promotion.] It's the best phone I've ever had! I love all the Ai features, especially the new AI photo features. The interface is always on point and I've had not a single issue. I wish it was a bit bigger but other than that 10/10
Value
5
Written by a customer while visiting Samsung US