Customer reviews from xerox.com
Xerox - Wireless Color Laser Printer, All-In-One, Print, Scan, Copy, Fax - Black/White
Average customer rating
4
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
79
4 Stars
12
3 Stars
13
2 Stars
12
1 Star
14
64%of customers recommend this product.
(
9 out of
14)
Customer Reviews for Xerox - Wireless Color Laser Printer, All-In-One, Print, Scan, Copy, Fax - Black/White
Customer Rating
2
Such a waste of money.
on September 26, 2023
Posted by: SS2023
from New York
The only reason I gave it two stars is because the scan function seems decent. Otherwise it's been a nightmare to deal with. I had a Xerox phaser 6180 before this for over a decade and it worked great. However, since it is no longer compatible with the new Macs I picked this one without doing my homework and boy do I regret it.
For starters it just would not connect to my institution's wifi for some reason that I don't quite understand. So I had to physically connect it to my Mac using a cable. Initially an ethernet cable did the job but after a few gap days when the printer wasn't used it stopped working. So I had to switch to a USB-to-something-else cable. On top of that the print quality was quite bad even though the printer had barely been used since its purchase. So I had to open it up and shake up the cartridge which helped a bit but was nowhere near the quality of the phaser. Of course since it won't connect to wifi I cannot AirPrint and can only print from one USB enabled device at a time - what a bummer!
For starters it just would not connect to my institution's wifi for some reason that I don't quite understand. So I had to physically connect it to my Mac using a cable. Initially an ethernet cable did the job but after a few gap days when the printer wasn't used it stopped working. So I had to switch to a USB-to-something-else cable. On top of that the print quality was quite bad even though the printer had barely been used since its purchase. So I had to open it up and shake up the cartridge which helped a bit but was nowhere near the quality of the phaser. Of course since it won't connect to wifi I cannot AirPrint and can only print from one USB enabled device at a time - what a bummer!
Response from xerox.comBy Xerox Customer Support, September 28, 2023
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page:
WIFI Direct: https://www.support.xerox.com/en-us/article/en/2138562.html
WIFI Network: https://www.support.xerox.com/en-us/article/en/2137920.html
Light, Faint or Faded Image: https://www.support.xerox.com/en-us/article/en/2138571.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
WIFI Direct: https://www.support.xerox.com/en-us/article/en/2138562.html
WIFI Network: https://www.support.xerox.com/en-us/article/en/2137920.html
Light, Faint or Faded Image: https://www.support.xerox.com/en-us/article/en/2138571.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
3
Works great, but two major issues
on October 14, 2023
Posted by: Brian K
from Columbus, OH
I am on my 3rd C235. It was initially recommended by my IT guy for home. Functionality has been great, but for two issues. The first two printers broke down after 9 months each; I am a heavy printer. I believe the drum gave out.
The new printer I have prints out some sort of error code every few minutes; it is using up a lot of paper. It states "GET
Response from xerox.comBy Xerox Customer Support, October 26, 2023
I apologize that you are experiencing problems with your Xerox C235 device. Can we recommend you check out the Support Page for this device and search the message or fault code that appears on the display:
Support Page C235: https://www.support.xerox.com/en-us/product/xerox-c235-multifunction-printer
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Support Page C235: https://www.support.xerox.com/en-us/product/xerox-c235-multifunction-printer
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
5
Good Quality at a Fair Price!!!
on October 17, 2023
Posted by: EddieR
from Jackson TN
Very Good Quality and a Resonable Price!!!!!!!!!!!!!!!!!!!!!!!!!
Written by a customer while visiting xerox.com
Customer Rating
2
Expensive Ink
on October 31, 2023
Posted by: bob277
from Dallas,Tx
[This review was collected as part of a promotion.] The printer/scanner/fax is a decent price, but the ink is expensive and hard to find.
Written by a customer while visiting xerox.com
Customer Rating
1
Paper jams and that's not a bypass tray
on February 29, 2024
Posted by: Such A Disappointment
from North Carolina
I'm very disappointed there is no option to add an additional paper tray and the 'bypass tray' is basically a mail slot. Forget it if you need to mass print envelopes...plan on pulling out the only paper tray, removing all of the paper and resetting it for what you need to print on, then put it all back together once done. And if you try the mail slot option, be prepared for every paper jam under the sun. Wish my IT department had never picked this printer out for me. Please don't waste your time or money.
Written by a customer while visiting xerox.com
Customer Rating
5
Xerox C235 great value
on April 26, 2024
Posted by: Kimk
from Iowa
[This review was collected as part of a promotion.] I have used the Xerox C235 for 1.5 years. This printer has been very reliable. It was very easy to set up, prints quickly and very good quality. The toner cartridges are very easy to install. The display does have a tiny keyboard to enter network information but the unit keeps the network connections very well and reconnects easily when the network has issues.
Written by a customer while visiting xerox.com
Customer Rating
5
Best quality in low-cost multifunction laser made.
on May 21, 2024
Posted by: Mr Ed
from Texas
I had this printer for several months and had no problems. Excellent print quality that is more affordable to use than any inkjet.
Written by a customer while visiting xerox.com
Customer Rating
5
Quality
on November 29, 2024
Posted by: James987
from Detroit, MI
[This review was collected as part of a promotion.] Easy to setup and the small footprint makes this printer perfect for small offices and limited workspace. I needed this for home use, and was going to get the the Versalink C605, but the footprint was too large for my area. I found the C235 and am happy with it.
Written by a customer while visiting xerox.com