Customer reviews from startech.com
StarTech.com - SDOCKU313E 1BAY USB 3.1 GEN 2 /ESATA DOCK
Average customer rating
4.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
8
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
0
Customer Reviews for StarTech.com - SDOCKU313E 1BAY USB 3.1 GEN 2 /ESATA DOCK
Customer Rating
3
Works great, except for one important problem
on December 1, 2018
Posted by: SoundTech
Great for docking all kinds of drives and transferring data. Love the USB 3.1 and the eSATA feature. However, one thing I can NOT do is update firmware on Samsung SSD drives via eSATA. The Samsung Magician firmware insists the Samsung SSD drives are not genuine, and will not give the option to update the firmware. If I use a different dock with eSATA on the SAME SATA port on the SAME computer, the Magician software sees the SSDs as genuine, and I can update the firmware. No idea why this dock doesn't work for that. I tried updating the firmware, but that was just for the USB controller, and did not seem it impact the eSATA function.
Written by a customer while visiting startech.com
Customer Rating
2
Issues
on August 13, 2017
Posted by: Noone21
HD dock works well and as advertised. The only issue is it tends to make vibration noises from the folding cover. There is some minor humming due to vibration for the rest of the structure which can be felt to the touch.
Response from startech.comBy Brian, Customer Support, August 18, 2017
Hi,
Thanks for your feedback. We're sorry that the dock is causing some vibration noises while in use.
This behavior is somewhat expected when using mechanical drives. These docking stations are more so intended for temporary use so hopefully its just a temporary inconvenience.
We will definitely consider adding some material to cushion the folding cover for our future docking stations.
Thank you
Thanks for your feedback. We're sorry that the dock is causing some vibration noises while in use.
This behavior is somewhat expected when using mechanical drives. These docking stations are more so intended for temporary use so hopefully its just a temporary inconvenience.
We will definitely consider adding some material to cushion the folding cover for our future docking stations.
Thank you
Written by a customer while visiting startech.com
Customer Rating
5
Great USB Hard Drive adapter
on October 5, 2017
Posted by: Starr
This product is very simple to use. If you have a PC die but still need to retrieve data from the SATA drives then just plug them in to this device and your all set. What makes this even better is that it does not matter if it is a 2.5" or a 3.5" drive.
Written by a customer while visiting startech.com
Customer Rating
5
Great!!!
on November 22, 2017
Posted by: Nivek
I use these all the time and this one works very well. Plug and play worked well and usb 3.1 speed is great.
Written by a customer while visiting startech.com
Customer Rating
3
It's a Dock. It works. But...
on March 29, 2019
Posted by: Anon1
Company ordered 4. 3 arrived with a rattling noise. The metal weighted plate inside had broken off the plastic standoffs for the screws. Replaced via CDW support. Just opened one of the replacements, same rattling, one of the standoffs broke a small part.
Written by a customer while visiting startech.com
Customer Rating
5
Solid Dock
on October 3, 2017
Posted by: edpoz
I am the computer guru in my extended family so I am constantly fixing issues with their computers. This dock makes it easy for me to backup the data before I do any work on it. It also allows me to scan it for issues and viruses as well. The dock feels solid and the cables that come with it are of good quality. It comes with three cables. Two for USB (USB to normal USB and USB to USB-C) and one e SATA cable. It also comes with multiple power plugs for different countries. Overall a solid product.
I received this product in exchange for an unbiased review.
I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
5
Must have tool for any help desk or tech repair.
on October 16, 2017
Posted by: morty
We gave this to our help desk and they absolutely love it. They're using it to backup hard drives before re-imaging a computer. USB 3.1 is a plus as it's much faster than our older tool which was only USB 2.0.
It came with a variety of cables so you can hook it up however fits your needs best. We're using the USB-C connection which transfers very fast. The whole product feels quality built.
I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
5
Fast, good build, cables included
on October 16, 2017
Posted by: Nick72
Not much to say other than, "It works." The rotating cover that slides down with a 3.5" drive on the dock tends to buzz as the drive vibrates in use. A dab of silicone on the edge of that cover took care of that.
eSATA performance was as expected. USB 3.1 seems like overkill on a device like this since it exceeds the drive speed anyway, so provided that didn't increase the price... :)
The transfers over USB are fast. If the computer and the receiving/sending drive(s) can match, then this dock will give you max speed possible with the drives in question.
It just works: tested with Macbook, Windows and Linux using USB 3.1, USB 3.0, and eSATA.
I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com