Customer reviews from Samsung US
Samsung - Refurbished Excellent - Odyssey 27 IPS LED QHD FreeSync Premium & G-Sync Compatible Gaming Monitor with HDR (Display Port, HDMI) - Black
Average customer rating
3.9
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
17
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
6
0%of customers recommend this product.
(
0 out of
4)
Customer Reviews for Samsung - Refurbished Excellent - Odyssey 27 IPS LED QHD FreeSync Premium & G-Sync Compatible Gaming Monitor with HDR (Display Port, HDMI) - Black
Customer Rating
1
Vertical Lines
on August 11, 2023
Posted by: EternalVoracity
Expertise:Expert
I bought this monitor about 10-11 months ago and it has been a good product when it works properly. Every day that I have powered on this monitor It shows a kaleidoscope of colorful vertical lines for 5-10 minutes that stay even when I power the monitor on and off. The monitor settings menu doesn't even properly show when this happens. After waiting awhile and powering it on and off a few times it finally shows my screen but uh oh there's grey lines everywhere. That issue only happens sometimes thankfully but when it does happen those persist for up to an hour. Besides these significantly glaring issues the monitor is great!
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy Samsung, Samsung, August 14, 2023
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible monitor
on February 23, 2024
Posted by: Froggy
Expertise:Expert
BUYER BEWARE: This monitor functioned flawlessly for several months until it suddenly decided to stop working. Now, every time I turn it on, it displays a rainbow of colors and won't display my desktop unless I repeatedly unplug and plug it back in.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung, February 27, 2024
We are very sorry to see that you have encountered issues with your Samsung Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Written by a customer while visiting Samsung US
Customer Rating
1
Defective
on April 8, 2022
Posted by: Wizz
this monitor was defective. it powered up for about 5 seconds then completely died. we switched back to our other monitor using the same exact connection method and it worked just fine. we tried multiple times but the power light would never activate, just dead. we've read all the other bad reviews across the web afterwards about this monitor. samsung quality has gone down hill lately judging by other reviews.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Arrived with 2 red dot
on September 4, 2023
Posted by: Nickname
from Montreal
Expertise:Intermediate
Arrived with 2 red dot when screen is dark. Wanted to try samsung monitor. Guess i'm going bad with MSI or DELL
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung, Samsung, September 7, 2023
We are very sorry for the red dot issue you have encountered with your Odyssey monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Written by a customer while visiting Samsung US
Customer Rating
1
Bad
on September 11, 2023
Posted by: Yevhen
from Ukraine
Expertise:Intermediate
This would be a great monitor if the screen coating didn't ruin the whole picture.
Terrible matte finish! It feels like the screen is dirty and greasy. Very irritating to the eyes, difficult to focus on the text.
(model: LS27AG500PIXCI)
Terrible matte finish! It feels like the screen is dirty and greasy. Very irritating to the eyes, difficult to focus on the text.
(model: LS27AG500PIXCI)
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Samsung, Samsung, September 12, 2023
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
5
Love this monitor
on October 31, 2023
Posted by: Lewisb
[This review was collected as part of a promotion.] Bought this to get into pc gaming. I have loved the monitor from day 1! I even get benefits on my ps5, especially with the high refresh rates. No complaints. Thinking of getting another for a dual monitor setup!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect 1440p gaming monitor
on May 14, 2023
Posted by: Godhand420
[This review was collected as part of a promotion.] This is the perfect 1440p gaming monitor. It has a gaming mode with gsync to pervent stutteres and tearing. In the menu you're able to control your input lag modes, your refresh rate you can even add reticle to the middle of your screen. It has a built-in speaker an incredible refresh rate of 165hz but mine specifically is able to be overclocked to 171hz without tearing or stuttering. Just an all around super solid monitor.
Written by a customer while visiting Samsung US
Customer Rating
5
A simply good gaming monitor
on May 16, 2023
Posted by: Punkrockeryeah
[This review was collected as part of a promotion.] I use the monitor to play games and edit videos for YouTube. It works without issue and improves the experience over a 1080 monitor. I have had no issues with performance.
Response from Samsung USBy Michelle S, Michelle S, June 6, 2023
We are delighted to hear you've had a positive experience with your Odyssey G50A Gaming Monitor.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Written by a customer while visiting Samsung US