I’m here to get assistance. The 660nm works but not the 850nm even when plugged into the wall. It just shuts off. We have a 5yr old house and I tested these outlets for my grounding mat, they are good. It’s the product. There’s nothing in the instructions. I’ve double checked all the plugs, tried unplugging it plugging it back in. This is brand new just out of the box and it doesn’t work.