Customer reviews from singer.com
Singer - SE9180 Sewing and 5x7 Wi-Fi Embroidery Machine
Average customer rating
4.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
57
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
4
90%of customers recommend this product.
(
54 out of
60)
Customer Reviews for Singer - SE9180 Sewing and 5x7 Wi-Fi Embroidery Machine
Customer Rating
5
Great features on both sewing & embroidery.
on September 23, 2026
Posted by: Camp12
from Ohio
Verified Purchase:Yes
I bought this machine a few weeks ago. This is my first sewing/embroidery machine all in one. I was surprised how quickly & easy it is to learn features on this machine. It’s a quiet machine that sews great. It has little surprises along the way. It’s a quiet machine which I like. It’s easy to go from a sewing to embroidery machine. I’m loving my new machine.
I would recommend this to a friend!
Response from singer.comBy Customer Support, October 2, 2026
We are excited to have you as part of the SINGER family! Thank you for sharing your kind words with us. It means the world to us and to our entire team. We look forward to serving you again soon!
Written by a customer while visiting singer.com
Posted by: mamaw of 4
from Georgia
Verified Purchase:Yes
Enjoying this machine
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
1
I need patience with this thing, it’s frustrating
on September 2, 2025
Posted by: CMLC
I own 2 embroidery, 2 heavy duty and my work horse 9960 Singer sewing machines. I wanted to love this machine. I purchased it because of the small footprint, the sleek design, and several of the options it has. Unfortunately I am not happy with this machine. The tension problems, bad stitches, and cluttered interface makes for a very unpleasant sewing experience. Although I’m going to keep working with it. Hopefully, it’s not a lemon and I can figure out the correct combination of buttons to push and get this thing to sew properly.
Response from singer.comBy Customer Support, September 3, 2025
We are so sorry to hear that you are having trouble with your new SE9180. We would love to assist you further. Please reach out to our dedicated Customer Care team at 1-877-746-4375.
Written by a customer while visiting singer.com
Customer Rating
5
Good quality. Fun machine.
on July 22, 2025
Posted by: Rosebloom
I am used to a Singer Curvy that is getting old. Quite the upgrade on features of this. I’m in love with this machine. I’m learning the embroidery part. I do wish the feet were compatible from my old machine. I’m excited to use this. I think it’s heavy enough and of decent quality. I loved the bundle with the extension table.
Written by a customer while visiting singer.com
Posted by: disappointedbuyer
Verified Purchase:Yes
Quite honestly so disappointed. I read the reviews prior to buying, but I thought the negative reviews were a result of not learning the machine. Upon purchase, I bought a course to teach me this machine, and I can say confidently this machine is not good! There are numerous tension issues- within the first embroidery try, I had to take apart my machine and adjust the tension of the bobbin case.
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, July 25, 2025
We are sorry to hear of your disappointment. If you are unable to exchange or return your machine, please give our Customer Care team a call at 1-800-474-6437 or email them here: https://singer.gorgias.help/en-US/contact. They should be able to help you with some troubleshooting. Thank you!
Written by a customer while visiting singer.com
Posted by: Graice
Verified Purchase:Yes
I loved this sewing machine! The features are easy to use and has AMAZING quality!
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
I’m loving my new buddy!
on March 13, 2025
Posted by: GiniK
I bought mine last September and I went on our planned vacation. I really wanted to take it with me and learn but we went to the USA and I didn’t want to be questioned about it etc. I absolutely love it and need more time on it. My Mom would flip! She was a devoted Singer fan and she taught me how to sew beginning when I was seven. When people ask how long I’ve been sewing I smile and say well I started when I was seven and now I’m seventy five this year!
I could go on and on but I had better stop now!
Thank you for creating another “gem”!
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
1
Horrible, do NOT buy!!!
on January 22, 2025
Posted by: mj99
from Wichita, KS
I bought this machine about a year ago, haven't used it much until recently. Please, for the love of God, save your money, or find a different machine. I have used several Singer Sewing machines in the past and have loved them. This one, straight trash. I have been trying to embroider some logos for my father's business onto jackets, I got through two jackets and they were absolutely perfect, had no issues. Onto the third jacket, I got the pleasure of ripping the embroidery out FOUR times, the machine for some reason has a mind of its own, it started stitching my satin stitch up-and-down (vertical) rather than side-to-side (horizontal) all of a sudden - the embroidery design has zero up-and-down stitches needed in the area that it decided it should start doing that. I changed the thread, cleaned the machine, turned it off for an hour, changed the needle, made sure my bobbin was okay, and after all of that, it still does not work properly. I had the logo done professionally and they created the file so I just put that into the machine which worked perfectly, I honestly do not know what else could have been done to fix this situation, but it is seeming like I should just throw this machine in the trash and start over with another brand. Please, do not get this, if I could return it, I would.
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, January 23, 2025
We are very sorry to hear that you are having issues with your SE9180. Please reach out to our Customer Service Team at 800-474-6437 we would love to help get your machine working so you can get back to creating beautiful embroideries!
Written by a customer while visiting singer.com