Customer reviews from singer.com
Singer - Heavy Duty 6360 M Sewing Machine
Average customer rating
4.6
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
34
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
2
92%of customers recommend this product.
(
35 out of
38)
Customer Reviews for Singer - Heavy Duty 6360 M Sewing Machine
Posted by: Jack2232
from Florida
Verified Purchase:Yes
Well made machine. It sews heavy fabric without any problems.
The manual available for download is awful in that every other page is another language. A real pain if you try to print it out in English.
The manual available for download is awful in that every other page is another language. A real pain if you try to print it out in English.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: Unhappy666
Verified Purchase:Yes
Would not sew a single balanced stitch no matter how many times I re-threaded or adjusted tension. Made a distinct crunching/cracking sound and went out of timing and would no longer pick up bobbin thread. All of this right out of the box, brand new.
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, July 24, 2024
We are sorry to hear that your new machine is not working properly. Please reach out to our Customer Support Team for further assistance at 800-474-6437.
Written by a customer while visiting singer.com
Posted by: Merf
from Hopewell PA
Verified Purchase:Yes
I bought this for my wife a short time ago,the first time she used it she lowered the feed dogs and when she went to raise it they wouldn't raise, luckily I found a youtube video of how to get the feed dogs to raise,I had to gain access to the bottom feed dog mechanism and manually push the feed dogs to the up position. I was very close to sending this brand new machine back. Apparently this is a common design flaw with these newer machines and in my opinion there is no excuse for this bad design. Time will tell if this will be a problem in the future or if we run into other problems.I wouldn't recommend this machine to anyone at this point. Singer needs to find a good fix for this.
No, I would not recommend this to a friend.
Response from singer.comBy Carrie, March 8, 2024
We're sorry to hear that you feel this way about our product. Thank you for taking the time to provide this honest feedback. We truly appreciate it and will pass it back to our design team. We hope to better serve you in the future!
Written by a customer while visiting singer.com
Posted by: Newbie818
Verified Purchase:Yes
I've upgraded from my Singer Start. While the machine as a whole is sturdy, the lack of design forethought is astounding. The bobbin casing design seems a step backward from the Start. I find it more fiddly and less "heavy duty." Also the presser foot holder...why can't it stay up on its own when I'm trying to push heavy fabrics under the foot. How many hands do I have?
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Posted by: JimmyJ
Verified Purchase:Yes
Not working well on thick fabric, machine backward sewing slow.
Written by a customer while visiting singer.com
Customer Rating
2
Need help
on April 16, 2025
Posted by: Dragonlady3176
I purchased this machine online and am very disappointed with the lack of instructions. This is my first Heavy Duty machine and I’m struggling to learn to operate it. My needle seems to be stuck I. The left position even though the knob shows it should be in the center. I’m looking for a detailed manual that will explain how to operate some of the features. The Singer I have been using is a very old machine that belonged to my Grandmother and only straight stitches.
Response from singer.comBy Customer Support, May 5, 2025
We are sorry to see that your Heavy Duty 6380 is having trouble. If you could reach out to our Customer Support Team we would like to assist further. You can reach us at 800-474-6437.
Written by a customer while visiting singer.com
Customer Rating
5
So easy to use, first sewing machine.
on May 30, 2025
Posted by: Whitney89
from Texas
First time ever sewing today. Super easy to use. Other then threading the bobbin, that took a few tries. Absolutely in Love with my nrand new Singer 6360. Her name is Mallie 💜
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
Love this sewing machine!
on September 17, 2022
Posted by: SR45
from Hebron Ky
Gender:Female
[This review was collected as part of a promotion.] I was so excited about this sewing machine. I sew woven wool pillowcases so I needed a sewing machine that could withstand the heavy fabric. The extension table is the best thing ever. I am not sure how I’ve gone this long without having one! Set up was so easy and the instructions were well written and easy to understand. It ran nicely, didn’t give off any weird burnt smells like I’ve read from other users and it withstood the wool and several cotton pieces at once. Also it nicely sews just a strip of cotton fabric too. I don’t use all of the attachments it comes with but glad they are made available. If I had one thing to complain about it would be the cover they provide. But it obviously is just a dust cover and not meant to protect the machine itself. Just means I need to go get a case to put it in for when it’s not in use because this thing is awesome! Definitely want to protect it. Love this sewing machine!
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, September 18, 2022
We are happy to hear that you are enjoying your new Singer model HD6360M Heavy Duty Mechanical sewing machine. Thank you so much for taking the time to write your review and share your experience with other shoppers. We greatly appreciate it.
Written by a customer while visiting singer.com