This is the best Singer machine I've owned. Hopefully it lasts as long as my previous one.
I would recommend this to a friend!
Response from singer.comBy Customer Support, August 3, 2026
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Does not work, keep breaking needles, I use Singer since my twenties I am very disappointed, I tried to text prior kept sending me to different cites.. Now you want me review couple months later. I wasted my money buying this so called heavy duty machine.
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, June 22, 2026
We’re so sorry that Singer Heavy Duty 6360 sewing machine did not meet your expectations. Please help us to improve by providing more information on your experience by emailing our Customer Care team at https://www.singer.com/Contact-Us.
As of today my Singer Heavy Duty 6360 is one month old. Easy to use even without the printed manual. (Not provided by Singer because this save them!😕)
So far have been sewing pillows. For some reason the needle position is all askew and have to set in right to get center. Also, just today two needles have bent!?!
Not sure, hopfully this needle issue is resolvable because I bought this machine planning to sew upholstery and silk!
So far I like the Singer Heavy Duty 6360. I am having a little trouble with the tension. I was disappointed that the owners manual did not come with the machine other than a downloadable version. I was able to buy a printed and bound version of the owners manual from Sewing Parts.
I have had multiple problems with my new machine since I started using it. Currently my feeddogs aren’t advancing the material which is also causing several threads to become stuck in the bobbin area of the machine.
Response from singer.comBy Customer Support, April 28, 2026
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to make this right. Please email us at https://www.singer.com/Contact-Us and a Customer Care agent will be glad to help.