Customer reviews from brother-usa.com
Brother - CV3550 Double-Sided Serger CoverStitch Machine
Average customer rating
3.7
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Brother - CV3550 Double-Sided Serger CoverStitch Machine
Customer Rating
3
temperamental machine
on March 31, 2026
Posted by: snow
Temperamental machine that needs a lot of tweaking for each fabric. Lots of skipped stitches. Wish there were more options for usable attachments to help with binding for knits and hemming. Agree that the presser foot need to elevate much higher as I frequently have snags when I pull out fabric under the feet at the end of stitching. I will be looking for a replacement for this machine soon. Hear Janome is a good choice.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 9, 2026
Thank you for taking the time to share your honest feedback. We’re truly sorry to hear about the difficulties you’ve experienced, and we understand how frustrating it can be when a machine doesn’t perform as expected across different areas. If you'd like, we can recommend other replacement models for your machine. Please contact us directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
It's a good machine
on January 18, 2025
Posted by: Cyber
from New Jersey
The machine came with a defect, which was later fixed for no cost to me. Now the machine is working like magic.
Response from brother-usa.comBy Brother Customer Service, January 23, 2025
Thanks for taking the time to review your experience with the Brother CV3550. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Cv 3550
on February 10, 2023
Posted by: Donna
from Florida
Love this coverstitch machine
I am still learning all the cool tricks but in time I will learn
I am still learning all the cool tricks but in time I will learn
Written by a customer while visiting brother-usa.com
Customer Rating
1
Fiddle
on August 3, 2022
Posted by: Fiddler
from West Covina, CA
This machine needs A LOT of fiddling around to get a good stitch on a sample. When you finally get a good sample and use the machine on your garment, you have to fiddle with it again after you take the messy stitches out. This machine is so frustrating to use that it takes the joy out of sewing.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Could Use Some Improvements
on November 29, 2020
Posted by: Kacy J
from Oak Lawn, IL
I am a professional alterationist and purchased this machine when it first came out as my goal is to always make an alteration look as if it “never happened.” While I do get good results most of the time, I do think there is room for improvement. 1. Increase the presser foot height. Tried to top cover the cuff on a sweater and it was very difficult getting the seam under the foot. 2. It hates sewing over bulky seams! It “ate” the aforementioned sweater!! You literally have to pull the fabric through when trying to sew across a seam on sweater knit or fleece fabric. 3. It sounds like a tank! (And that’s what I named my machine: “Tank.”) 4. There is no way you can get the seam of a sleeve cuff positioned under the needles to sew in the round. The bed area is too wide when the side plate is removed. Hence, you are forced to either turn the garment inside out in order to properly position the seam under the needles, or rip out an underarm seam in order to sew it flat. So, bottom line is....unless I really need to do a top cover-stitch on something, this machine sits as I much prefer my Janome CPX1000. Perhaps Angela Wolf can do more extensive videos on the operation of this machine in the case there are solutions for these issues.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Biggest purchase regret
on November 14, 2020
Posted by: lauraborealis
from Colorado
I have a 1034D serger and the 2340 CV, which have been solid workhorses. I looked everywhere for the 3550 when I heard about the double coverstitch. I've had it over 2 years and have yet to get a single line of stitching without skipped stitches. It has ruined everything I've tried to stitch on it. I've followed the tips on the facebook page. I just gave up halfway through a chewed-up pair of athletic shorts and came here to write a review before I throw this piece of junk in the garbage can. I have been sewing for 20 years and have never experienced such frustration. The LED light is laughable, and the presser foot doesn't lift high enough to slide even thin fabrics under it. This thing should never have made it to the market.
Response from brother-usa.comBy Brother, Customer Service, November 16, 2020
Hi, we are sorry that you are experiencing an issue with skipping stitches with your Brother CV3550 and we understand your frustration. Below is a FAQ that can assist you.
https://help.brother-usa.com/app/answers/detail/a_id/154034
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/154034
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best coverstitch machine
on June 7, 2018
Posted by: Jen D
from Los Angeles, CA
I pre-ordered this machine last year and waited 2 months before it arrived to my dealer and I absolutely love this machine. I'm a first time user of a cover stitch machine and this is one of the best additions to my machine family. The stitches are absolutely professional looking. I highly recommend anyone to purchase this machine for a professional finish and embellishment.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love this sewing machine!
on May 24, 2018
Posted by: kella15
from South Dakota
I have only had this for a couple of months, but it works beautifully. So impressed with how easy it is to operate!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com