I received a color cartridge that will not print color. I think it may be empty.
No, I would not recommend this to a friend.
Response from hp.comBy Binu, HP Support, February 7, 2018
Hi, sorry to hear you are experiencing an issue with HP 61XL High Yield Tri-color Ink Cartridge. If you suspect you have received a non-original cartridge, please contact the seller. To resolve the issue, you can try cleaning the electrical contacts as shown in Step 3 http://hp.care/2qsfLG1. If this doesn’t resolve the error please contact the seller for a replacement. Otherwise, contact HP Support for a replacement http://hp.care/2nbNQFi Note most printers in this product range can operate in single cartridge mode (i.e.: remove the black and operate with just the tricolor cartridge)
When you have a winner, why change. HP has the best color for my printer. I dont use knock offs and no name ink. I dance with the one that brung me. HP all the way