Customer reviews from jbl.com
JBL - Quantum 100M2 Wired over-ear gaming headset with detachable mic and mute option - Black
Average customer rating
4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
13
4 Stars
9
3 Stars
3
2 Stars
2
1 Star
2
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Quantum 100M2 Wired over-ear gaming headset with detachable mic and mute option - Black
Customer Rating
1
on September 14, 2025
Posted by: Fletcher124
Mine broke and I bought four of them in. They’re all broken. I was just using them and then they randomly stopped working.
Response from jbl.comBy Customer Support, September 15, 2025
Thank you for your review. We appreciate your feedback and understand that the JBL Quantum 100M2 did not meet your expectations. We are always seeking ways to improve and will share your comments with our development team. Please note that your unit comes with a one-year standard warranty. If you need further assistance, please feel free to contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Bad headset
on December 29, 2025
Posted by: Amylou73
from Kentucky
After using the headset not even a week the microphone stopped working.
Response from jbl.comBy Customer Support, December 30, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
Good features, bad materials.
on January 17, 2026
Posted by: GAGA_BOSS
from Tampa
The sound is ok, but the materias of the headset feels so cheap and week. The plastic feels like it will brocken anytime and the wire is extremely thin.
Response from jbl.comBy Customer Support, January 17, 2026
Thanks for sharing your feedback on our JBL Quantum 100M2. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
LOVE
on March 10, 2026
Posted by: Sumsi101
Absolutely love my new headphones! So stylish and soft on the head! Can't wait to buy the pink as well!
Written by a customer while visiting jbl.com
Customer Rating
3
Great Sound Quality But Shortage In Wire
on March 22, 2026
Posted by: BreBabiiee
from York, SC
I Bought This Almost A Month Ago But It Must Be A Shortage In The Wire Or Something. When I play on the game, I can hear my teammates but if i talk they cant hear me. I have to unplug it out of my controller just to talk. I tried to contact someone but i didnt wanna refund because I actually like the sound quality. I wanted to see if i could get another pair but they didnt have that option because i would have sent these back for another pair.
Response from jbl.comBy Customer Support, March 23, 2026
Thank you for bringing this to our attention. To help troubleshoot the issue, we recommend trying the headset with another device that uses a 3.5mm jack to see if the problem persists. Also, please double‑check that the microphone button isn’t set to mute. If you have any questions, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com