Customer reviews from jbl.com
JBL - Quantum 100M2 Wired over-ear gaming headset with detachable mic and mute option - Black
Average customer rating
4.1
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
12
4 Stars
9
3 Stars
2
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Quantum 100M2 Wired over-ear gaming headset with detachable mic and mute option - Black
Customer Rating
1
on September 14, 2025
Posted by: Fletcher124
Mine broke and I bought four of them in. They’re all broken. I was just using them and then they randomly stopped working.
Response from jbl.comBy Customer Support, September 15, 2025
Thank you for your review. We appreciate your feedback and understand that the JBL Quantum 100M2 did not meet your expectations. We are always seeking ways to improve and will share your comments with our development team. Please note that your unit comes with a one-year standard warranty. If you need further assistance, please feel free to contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Bad headset
on December 29, 2025
Posted by: Amylou73
from Kentucky
After using the headset not even a week the microphone stopped working.
Response from jbl.comBy Customer Support, December 30, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com