Customer reviews from jbl.com
JBL - Quantum 100M2 Wired over-ear gaming headset with detachable mic and mute option - Black
Average customer rating
3.9
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
15
4 Stars
9
3 Stars
4
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Quantum 100M2 Wired over-ear gaming headset with detachable mic and mute option - Black
Customer Rating
5
Great budget friendly gaming headphones
on June 12, 2025
Posted by: burkhac1124
from Auburn, AL
[This review was collected as part of a promotion.] JBL Quantum 100M2 headphones continues to deliver great sound quality with all of their products. It has good deep bass and clear highs, making them ideal gaming on any console. I use them for all my games on my XBox One and plugging them into my controller offers an easy alternative to Bluetooth or wireless. With JBL’s signature audio technology, the sound quality remains consistent whether you’re playing in a room alone or in a room full of people playing different games or watching tv. Increasing the power input to the headphones would make it more impactful. Although I do like how you can unplug the mic it would be great to have an easier option for one and off. I do like the other models that offer the flip up to cut off feature but totally understand for the money this option is perfectly fine.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Lightweight and sound amazing!
on June 20, 2025
Posted by: Ethan222_
from Wilmington, NC
[This review was collected as part of a promotion.] Overall these are amazing for the affordability. They're super light weight compared to other headsets I've used. Very light. The sound quality is pretty great and the bass is for sure there. I like that they're wired so there's no worrying about them dying.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great for gaming
on July 14, 2025
Posted by: ROWNM
from New Mexico
[This review was collected as part of a promotion.] Great sound quality; light weight over the ear gaming headphones; good quality sound from the game and crisp sound of players voice during the game; removable microphone if you want to remove and just use them for audio devices
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Worst headphone experience of my life
on July 18, 2025
Posted by: Petern018474
I bought this headphone thingy. It would be halfway decent cuz it's a JBL but now I'm angry because I got the worst Mike I've ever bought. The microphone did not actually have any good quality in it. I was very disappointed in everything. It just did not work at all. It was fuzzy. I was not able to hear myself and when I did hear myself it was all echoy fuzzy. The headset quality is fine. The mic quality is terrible. Do not buy this for the mic one star.
Response from jbl.comBy Customer Support, July 19, 2025
Thank you for reaching out. To isolate the issue with your JBL Quantum 100M2, please make sure that the removable mic is securely plugged in to your headphones. Check the mic for bends, cuts, or fraying. If the issue remains, please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
on September 14, 2025
Posted by: Fletcher124
Mine broke and I bought four of them in. They’re all broken. I was just using them and then they randomly stopped working.
Response from jbl.comBy Customer Support, September 15, 2025
Thank you for your review. We appreciate your feedback and understand that the JBL Quantum 100M2 did not meet your expectations. We are always seeking ways to improve and will share your comments with our development team. Please note that your unit comes with a one-year standard warranty. If you need further assistance, please feel free to contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Bad headset
on December 29, 2025
Posted by: Amylou73
from Kentucky
After using the headset not even a week the microphone stopped working.
Response from jbl.comBy Customer Support, December 30, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
Good features, bad materials.
on January 17, 2026
Posted by: GAGA_BOSS
from Tampa
The sound is ok, but the materias of the headset feels so cheap and week. The plastic feels like it will brocken anytime and the wire is extremely thin.
Response from jbl.comBy Customer Support, January 17, 2026
Thanks for sharing your feedback on our JBL Quantum 100M2. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
LOVE
on March 10, 2026
Posted by: Sumsi101
Absolutely love my new headphones! So stylish and soft on the head! Can't wait to buy the pink as well!
Written by a customer while visiting jbl.com