Customer reviews from jbl.com
JBL - Quantum 100M2 Over Ear Gaming Headphones - White
Average customer rating
3.9
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
15
4 Stars
9
3 Stars
4
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Quantum 100M2 Over Ear Gaming Headphones - White
Customer Rating
3
Great Sound Quality But Shortage In Wire
on March 22, 2026
Posted by: BreBabiiee
from York, SC
I Bought This Almost A Month Ago But It Must Be A Shortage In The Wire Or Something. When I play on the game, I can hear my teammates but if i talk they cant hear me. I have to unplug it out of my controller just to talk. I tried to contact someone but i didnt wanna refund because I actually like the sound quality. I wanted to see if i could get another pair but they didnt have that option because i would have sent these back for another pair.
Response from jbl.comBy Customer Support, March 23, 2026
Thank you for bringing this to our attention. To help troubleshoot the issue, we recommend trying the headset with another device that uses a 3.5mm jack to see if the problem persists. Also, please double‑check that the microphone button isn’t set to mute. If you have any questions, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Ok but could improve
on March 29, 2026
Posted by: Jac11587
The headphones work at intended and the mic is ok. It's a nice feature to have a mute for the mic on the device as well as a volume adjustment. My only complaint is that ANY movement of your head results in the right side to creak and make obnoxious amounts of noise, regardless of how tight or loose you've adjusted it to, so that gets irritating. Do not chew gum either, that's worse.
Response from jbl.comBy Customer Support, March 29, 2026
Thank you for your feedback. We understand that you are experiencing an issue with your JBL Quantum 100M2. We would like to work with you directly to address your concern. Please contact us here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com