Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,921 Reviews)
Rating breakdown 1,921 reviews
5 Stars
1,682
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
Phone with no future
on February 20, 2024
Posted by: Eatmoc
[This review was collected as part of a promotion.] I been using this phone for 3 weeks.. I'm still trying to figure it out..besides the freezes screens and pdf files that I need to locate.. .. I rather kept my note 20... but will learn as I go.. thx..
Value
3
Response from Samsung USBy Social Commerce, February 21, 2024
Salutations Eatmoc,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. When you have a free moment available, take a look at "Galaxy phone or tablet's screen is frozen or responds too slowly" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24 Ultra. For your convenience, I have linked some resources to help you become better acquainted with your new features and settings of your device. Without having more information regarding the location of where you have originally saved your PDF files on your device and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. When you have a free moment available, take a look at "Galaxy phone or tablet's screen is frozen or responds too slowly" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24 Ultra. For your convenience, I have linked some resources to help you become better acquainted with your new features and settings of your device. Without having more information regarding the location of where you have originally saved your PDF files on your device and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
Setting the new standard!
on February 20, 2024
Posted by: Sentra52
[This review was collected as part of a promotion.] The improved camera is simply amazing. At work. I use it to see microprinting on circuits with great detail...normally that would require a microscope. The UI has also improved making operations seamless and fast. The "eye candy" like video background during calls garners attention! Way to go Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Forever
on February 20, 2024
Posted by: Samsung4lfegrl
[This review was collected as part of a promotion.] Amazing phone I am in LOVE with the all the components MOSTLY FOR THE CAMERA 🤩 SAVING THE MOST PRECIOUS moments . This phone is of course JUST the beginning of AI technology . Thank you samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't beat the Ultra!
on February 20, 2024
Posted by: CynicBean
[This review was collected as part of a promotion.] I use this phone while at work or at home, constantly streaming movies, scrolling social media, taking photos or videos, or playing games. The battery still manages to last all day, no matter what tasks I put it under. The OS is buttery smooth and never gives any issues. The processor is snappy and fluid. The S-Pen is great when taking notes and the latency is almost non-existent. You can't find a better phone than the S24 Ultra. 🙌🏻
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has really great features!
on February 20, 2024
Posted by: ReishK
[This review was collected as part of a promotion.] What keeps me coming back to each new Samsung Ultra 24 is the camera, hands down! It definitely beats all competitors. The zoom is magnificent. Samsung Pay is another major feature I love! The ease of payments and card use, plus all the cashback features to stores you love and apps you already use. The phone itself is not much different from the models before i.e. Ultra 23 but has less color options, instead 3 different bland colors. Hopefully, more becomes available. Would have loved to see more vibrant options.
The use of apps, info, and updates have kept the Samsung standard. Overall, I'm a happy returning, loyal customer for life.
The use of apps, info, and updates have kept the Samsung standard. Overall, I'm a happy returning, loyal customer for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is great and easy to use
on February 20, 2024
Posted by: Jel1011
[This review was collected as part of a promotion.] I use the phone for gaming and love to take pictures the phone is fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 24 ultra
on February 20, 2024
Posted by: Lovegalaxy24ultra
[This review was collected as part of a promotion.] A positive phone experience involves seamless communication, efficient access to information, reliable performance, and a user-friendly interface, ultimately enhancing productivity and convenience in daily tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is fantastic
on February 20, 2024
Posted by: denzillee
[This review was collected as part of a promotion.] It is my laptop, video, camera, entertainment, phone. It does It all and lives in my pocket..
Value
5
Written by a customer while visiting Samsung US