Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,921 Reviews)
Rating breakdown 1,921 reviews
5 Stars
1,682
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
2
S24 ultra
on July 30, 2024
Posted by: Mark
Came from Galaxy Note 9. I find this device lacking.
1. Cannot use my stored music for ringtones.
2. Lost full use of Samsung health app;
Heart rate
Blood oxygen
Stress measurement
Community walking challenges
These were functions I used frequently, now I do not have access to them! Very unhappy, spent alot of money for this device only to get less features.
1. Cannot use my stored music for ringtones.
2. Lost full use of Samsung health app;
Heart rate
Blood oxygen
Stress measurement
Community walking challenges
These were functions I used frequently, now I do not have access to them! Very unhappy, spent alot of money for this device only to get less features.
Response from Samsung USBy R&R Team, July 31, 2024
Thank you for providing your insights on the Galaxy S24 Ultra, Mark. Your feedback is greatly appreciated as it helps us improve our products and services. The Galaxy S24 Ultra represents a significant advancement from the Note series, boasting an enhanced Galaxy AI experience. Noteworthy features include Live Translate, which facilitates overcoming language barriers, and Nightography Zoom, which enriches details in low-light settings to capture stunning images. Additionally, the integration of the Circle to Search feature with Google enhances the search functionality. The camera capabilities of the S24 Ultra have seen substantial enhancements, with a 200MP main camera lens compared to the 12MP on the Note20, 4x optical-level zoom options compared to 1x, and an improved Space Zoom capable of magnifying images up to 100x compared to 30x. Your feedback is invaluable to us, and we are committed to utilizing it for the continual enhancement of our products and services. If you have any further concerns or inquiries, please feel free to contact us at Samsung Support. - Kelvin
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Written by a customer while visiting Samsung US
Posted by: Sharon Lester
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Not much better than the older counter parts. Especially for the actual amount being charged for these phones.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on July 25, 2024
Posted by: Luke
from North Carolina
Expertise:Expert
I brought this a month ago and I'm impressed excited and pleased I finally got a device that works for me
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Всё работает, проблем нет
on July 19, 2024
Posted by: Serdar
Я купил телефон 2 года назад, телефон в отличном состоянии и обменять на samsung s24 ultra1
Written by a customer while visiting Samsung US
Customer Rating
1
Random Restarts
on July 18, 2024
Posted by: Anonymous
from Ohio
Expertise:Expert
Phone is great, but will randomly restart and not fully boot up until you unlock the phone, meaning your morning alarm wont go off until you wake up late for work. No rhyme or reason for the restart and does it 1-3 times per week. Its a recurring theme on reddit
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R Team, July 18, 2024
Your feedback is greatly appreciated. It seems that you're contacting us about your S24 Ultra randomly rebooting. Samsung provides a 12-month limited warranty for manufacturer defects that covers the cost of parts and labor. Random or constant reboots can sometimes be caused by third-party apps on your phone or tablet. Follow these steps to troubleshoot this: perform a software update, factory reset, or turn on Safe mode to identify if an app is causing the problem. I'll attach a link with step-by-step instructions. If the issue continues, please reach out to us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001475/#how-to-update-your-galaxy-phone-or-tablet (rebooting)
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https://www.samsung.com/us/support/troubleshooting/TSG01001475/#how-to-update-your-galaxy-phone-or-tablet (rebooting)
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Written by a customer while visiting Samsung US
Posted by: The Gingerbread Man
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Very nice phone Samsung did a good job with this version. The titanium feeling is nice though the titanium black is a bit light in tone. I would like to see a darker version, but I'm pretty happy with it. Good job Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Cece
from Saint Louis, Missouri
Expertise:Expert
Verified Purchase:Yes
LOVE the new S24 Ultra. The zoom on video is insanem. Photos are soo clear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Travis
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
The trade in program worked really well. The s24 ultra is a great phone and a very smooth operation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US