Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,921 Reviews)
Rating breakdown 1,921 reviews
5 Stars
1,682
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
This product has great features
on February 13, 2024
Posted by: 2smart4u
[This review was collected as part of a promotion.] Love the pen and how you can use it as a selfie stick. I feel like by far this is the best feature
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's amazing
on February 13, 2024
Posted by: Yoooo7
[This review was collected as part of a promotion.] The phone is better little bit faster then the samsung s23 ultra but the camera is the same ish
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s24 ultra screen is amazing
on February 13, 2024
Posted by: Sami3d
[This review was collected as part of a promotion.] The responce time and the speed of this phone is amazing. The best part I love about the phone js , it's sleek and beautiful crafted, and allowed to have multi tasking and the AI features is mind blowing. This phone camera quality is better then my slr pro cam, best editing features built in
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The # 1 ever
on February 12, 2024
Posted by: Ponchosamsung4ever
[This review was collected as part of a promotion.] The new AI features are incredibly cool. I love having the ability to 1) translate text to and from different languages, 2) having notes and articles summarized for me, 3) edit pictures by movingand/or removing selected parts of the picture, all without additional software, and 4) store as much as I want directly on my phone. I am still in the learning phase, for I've had my phone for only a week, but I am LOVING it. My last phone was the Galaxy Note 20 Ultra 5G, still in perfect condition, and I really debated on whether or not I should give it up. But the thought of Galaxy AI and 1 TB of storage, along with my beloved S Pen, were things I could not pass up. I am very happy I made the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So easy to set up
on February 12, 2024
Posted by: Starlite20
[This review was collected as part of a promotion.] Switch and set up was quick and easy. The screen is wonderfully large! Playing games, watching TV and movies are incredible. I love my new Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S24 Ultra, The New Note
on February 12, 2024
Posted by: Mattias
[This review was collected as part of a promotion.] I use this phone for gaming, web browsing, watching videos, movies, and tv shows. It has an amazing display that looks incredible. The battery life is also great. Even with how much I use it, I only have to charge it up once a day!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfection
on February 12, 2024
Posted by: Ryannn
[This review was collected as part of a promotion.] Preordered this phone. Upgraded from Note 20 Ultra. The flat screen is such an unexpected upgrade. The screen difficulties that I had grown used to are gone. Battery life is incredible. The titanium is beautiful. In short, yes, it's expensive, but yes, it's also worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great potential but mediocre initial release.
on February 12, 2024
Posted by: Drezzilla
[This review was collected as part of a promotion.] The phone was an initially good phone until I started to find several deficiencies in the functionality. The first thing that I noticed was that the screen was grainy and that the colors were a bit muted. I think I can live with the muted colors specially understanding that there is an update coming that is intended to resolve the vivid display option.
The graininess is something that I'm a bit more weary of. It appears that when there is a dark color and light colors side by side. I am concerned that the graininess issue might be a hardware problem rather than a software problem.
The camera shuttering when switching between different zoom lengths is another annoying issue. I have seen several people refer to it as the barn door effect.
Despite these issues, I that the phone has great functionality and features. I would rate it 10 out of 10 if the graininess issue can be resolved. As it stands though, I wouldn't upgrade from the S23 Ultra unless you confirm there is resolution to the items I mentioned above
Value
3
Response from Samsung USBy Social Commerce, February 14, 2024
Hi there Drezzilla,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. In some indoor environments you may notice a flickering black line while recording a video with Super Steady mode or a short shutter speed in Pro video mode. This is caused by the indoor lighting and is not an indication of an issue with the phone. Modern lighting frequently uses fluorescent, or LED based bulbs actually flicker on and off very quickly. This happens so quickly; the human eye perceives it as a steady light. When a camera, such as the one on your Galaxy device, uses a shutter speed that is faster than this flicker, it may appear that the image is flickering, or it may appear as a black bar that travels across the image. To eliminate this artifact, try the following: * Add more light to the scene. * Disable Super steady. Super steady mode uses a very fast shutter speed. * If you are using Pro Video mode, you'll likely see this phenomenon begin at speeds faster than 1/125. Adjust the shutter speed slower until the artifact disappears. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If your display seems to have low resolution or images look pixelated, you can easily adjust the high-definition settings using a few steps. You can change the resolution again if you aren't seeing results. Take a moment to review, "Samsung phone's display is not clear or has poor resolution" to help resolve what you have described to be experiencing with your device. For your convenience, I have linked a few resources below that you may find helpful to have available. Below, you will find some troubleshooting articles that address the topics that you have shared with us in your review as well as your device manual, our YouTube channel, several methods of contacting us, and your warranty information. Be sure to check those out when you have the availability. If you would like any additional assistance after reviewing the provided resources, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01222442/
https://www.samsung.com/us/support/troubleshooting/TSG01001479/
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. In some indoor environments you may notice a flickering black line while recording a video with Super Steady mode or a short shutter speed in Pro video mode. This is caused by the indoor lighting and is not an indication of an issue with the phone. Modern lighting frequently uses fluorescent, or LED based bulbs actually flicker on and off very quickly. This happens so quickly; the human eye perceives it as a steady light. When a camera, such as the one on your Galaxy device, uses a shutter speed that is faster than this flicker, it may appear that the image is flickering, or it may appear as a black bar that travels across the image. To eliminate this artifact, try the following: * Add more light to the scene. * Disable Super steady. Super steady mode uses a very fast shutter speed. * If you are using Pro Video mode, you'll likely see this phenomenon begin at speeds faster than 1/125. Adjust the shutter speed slower until the artifact disappears. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If your display seems to have low resolution or images look pixelated, you can easily adjust the high-definition settings using a few steps. You can change the resolution again if you aren't seeing results. Take a moment to review, "Samsung phone's display is not clear or has poor resolution" to help resolve what you have described to be experiencing with your device. For your convenience, I have linked a few resources below that you may find helpful to have available. Below, you will find some troubleshooting articles that address the topics that you have shared with us in your review as well as your device manual, our YouTube channel, several methods of contacting us, and your warranty information. Be sure to check those out when you have the availability. If you would like any additional assistance after reviewing the provided resources, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01222442/
https://www.samsung.com/us/support/troubleshooting/TSG01001479/
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US